[SOLVED] Use CustomerUser Map to link CustomerCompany

[HervE]

Hello crythias,

I have read carefully your how-to.
Thanks to it, I managed to add a link to GoogleMaps to locate an address of a CustomerCompany. Great! Thank you for this.

Now, I would like to add the following:
In the CustomerUser list, I want the CustomerID to be a hyperlink to the related CustomerCompany.
I tried this in Config.pm:

Code: Select all

            [ 'UserCustomerID', 'CustomerID', 'customer_id', 1 1, 'var',  '$Env{"CGIHandle"}?Action=AdminCustomerCompany&Nav=Agent&Subaction=Change&CustomerID=$Data{"UserCustomerID"}', 0 ],

But it doesn't work: no link appears.
Why?

(Edited March 11th) Actually a link does appear, but it appears in the Customer Information section of ticket zoom. Which is fine. But most of all I wanted it to appear in the customer list.

Regards,
HervE

[crythias]

Are you asking about otrs/index.pl?Action=AdminCustomerUser;Nav=Agent or otrs/index.pl?Action=AdminCustomerUser;Subaction=Change;ID=xxx;Search=*;Nav=Agent ?

[HervE]

I think it is the 2nd one, but with AdminCustomerCompany, not AdminCustomerUser.
I want to come directly to the company information - as if I was going to modify them - rather than a result of a search in the company list.

HervE

[crythias]

I'm sorry, I'm asking where displays the Customer Company you wish to link...
But if I'm thinking you're in the customer user section and want to link to the customer companyid, I'm not sure that's possible right now.

[HervE]

But if I'm thinking you're in the customer user section and want to link to the customer companyid

Yes, that's it.

I'm not sure that's possible right now.

Too bad!

HervE

[crythias]

well, don't fret. I have a cheat for you.

This edits AdminCustomerUser.dtl and won't survive upgrades.

Tested on version 3.0
in HeaderEdit, make this change.

Code: Select all

<h2>$Text{"Edit Customer"} Company: <span id="company"></span></h2>

after the /form put this:

Code: Select all

<script type="text/javascript">
var co=document.getElementById("UserCustomerID").value;
        document.getElementById("company").innerHTML='<a href="/otrs/index.pl?Action=AdminCustomerCompany;Subaction=Change;CustomerID='+co+';Nav=0">'+co+'</a>';
</script>

if /otrs doesn't work, make sure it reflects your location. The document.getElement line should be one line...

It won't work if CustomerID has a space in it, but what do you want for free?

[HervE]

Hello crythias,

It works perfectly.
But I didn't want this link to be from the customer form, I wanted it from the customer list. (Sorry for the misunderstanding.)
But your javascript trick is very interesting and opens many possibilities. I'm likely to use it in another context, if you don't mind.

However, I managed. Inside the OverviewResult block of the same file, I modified the cell this way:

Code: Select all

                            <td><a class="AsBlock" href="$Env{"Baselink"}Action=AdminCustomerCompany;Subaction=Change;CustomerID=$LQData{"UserCustomerID"};Nav=0">$QData{"UserCustomerID"}</a></td>

It works.

Thanks,
HervE