Hi all,
In OTRS ITSM 2.1.1, I can create new state transition as the attached picture.
But in OTRS ITSM 3.0 rc1, I cannot add new state trasition like in the previous version.
Because I create new states for the change, the customization in existing state transition cannot serve my need (because the "State" column cannot change or choose, it can choose only "Next State" column)
How should I do to add new state transition with my own change state?
Thanks
Fontip
New State Transition -- OTRS ITSM 3.0 rc1
Moderator: crythias
Re: New State Transition -- OTRS ITSM 3.0 rc1
Sorry for stupid question, now I found the way to add new state transition
Thanks
Thanks
-
- Znuny newbie
- Posts: 40
- Joined: 16 Mar 2011, 17:12
- Znuny Version: 3.0.6
Re: New State Transition -- OTRS ITSM 3.0 rc1
please enlighten us all
OTRS:ITSM 3.0.6 on Centos 5.5 with MySQL database connected to an Active Directory for Agents.