New State Transition -- OTRS ITSM 3.0 rc1

Moderator: crythias

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fontiplee
Znuny newbie
Posts: 11
Joined: 04 Feb 2011, 10:34
Znuny Version: 3.0.6

New State Transition -- OTRS ITSM 3.0 rc1

Post by fontiplee »

Hi all,

In OTRS ITSM 2.1.1, I can create new state transition as the attached picture.

But in OTRS ITSM 3.0 rc1, I cannot add new state trasition like in the previous version.

Because I create new states for the change, the customization in existing state transition cannot serve my need (because the "State" column cannot change or choose, it can choose only "Next State" column)

How should I do to add new state transition with my own change state?

Thanks
Fontip
fontiplee
Znuny newbie
Posts: 11
Joined: 04 Feb 2011, 10:34
Znuny Version: 3.0.6

Re: New State Transition -- OTRS ITSM 3.0 rc1

Post by fontiplee »

Sorry for stupid question, now I found the way to add new state transition

Thanks
ArielRauch
Znuny newbie
Posts: 40
Joined: 16 Mar 2011, 17:12
Znuny Version: 3.0.6

Re: New State Transition -- OTRS ITSM 3.0 rc1

Post by ArielRauch »

please enlighten us all
OTRS:ITSM 3.0.6 on Centos 5.5 with MySQL database connected to an Active Directory for Agents.
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