So, I recieve a ticket to support@domain.local.
Ticket is created. Agent locks ticket, resolves it and sets "pending auto close+".
If customer re-sends email the ticket changes state to open again. How to avoid this? I want to keep it pending auto close+.
[RESOLVED] Postmaster Filter followup
Moderator: crythias
[RESOLVED] Postmaster Filter followup
Last edited by iztok on 11 Mar 2011, 09:14, edited 1 time in total.
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crythias
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Re: Postmaster Filter followup
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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