we are using Notification (event) in order to inform our QA department in case there is a new ticket (with a special ticket type). So far the receipts of this email were added as agents, but now I have also added one person via email-address as he should not have agent access.
Notifications are still working fine
- but now each time a notification is send a new article (white) is been added to the ticket thread (email is send to this new QA person). The other notifications (send to QA persons with agent access) are still send silent - meaning you just see inside ticket-history that an email was sent. Now I am wondering if this behavior is right (OTRS2.4) or if this is a 'bug'?
Thanks
Jill