problem in mail fetching record

[shailesh]

Hello guys,

I am not able to fetch mail in my OTRS application, i can fetch mail only after running postmasterPop3 file. i read some where they are talking about to set cron.
but according to me this is not very useful method because of tow reason.

1. we don't set interval duration is very low because it can slow your complete application (OTRS)
2. if we set time duration which should not slow down your application like (30 minute between two cron ) then we get mail at least after 30 minute which is also not ideal according to my knowledge ...

I am sure there could be some mechanism for immediate mail pulling in OTRS with out getting slow down your application but unfortunately i don't know how ?

if any one know the solution please help me ......

Once again Thanks guys for such a beautiful application .....

[crythias]

procmail can act instantly on inbound emails ... check the wiki. basically, if you can send an email to the otrs account on the otrs server, procmail can send the message through OTRS.

[shailesh]

Hello Crythias,

Thanks for quick reply , it's really really good to see your reply so quickly .... according to your advise i will try with procmail ... is there any helpful link for more detail ...

once again thanks

[crythias]

http://wiki.otrs.org/index.php?title=Us ... POP3/fetch