Problem with merged status

[Briceth]

Hi everybody !

I use OTRS in French and I have some problems with the function "merge".
Currently, when I merge a ticket, it is well together with the main ticket. But once the ticket is merged his status remains unchanged.
Normally it should have a status of "merged" or the status "closed" because when a ticket is merged, this one is useless ...

I hope you understand my problem and you can help me ...

Brice

[tdeklein]

Hi everybody !

I use OTRS in French and I have some problems with the function "merge".
Currently, when I merge a ticket, it is well together with the main ticket. But once the ticket is merged his status remains unchanged.
Normally it should have a status of "merged" or the status "closed" because when a ticket is merged, this one is useless ...

Are you the owner of both tickets? Maybe you are not allowed to change the status of the merged ticket?

Cheers
Thomas

[Briceth]

I'm admin on all OTRS...

[Briceth]

No idea ?