How to assign Service (ITSM) to every customer

rohit1 · Post by **rohit1** » 18 Mar 2011, 10:32

Hi all,

Please suggest how we can automatically assign the service in ITSM to the customers, i can assign the services to the individual customer, but want to assign the services automatically to the customer. what settings we have to do, please suggest, looking forward for your kind reply

Regards
Rohit Singh

Wolfgangf · Post by **Wolfgangf** » 19 Mar 2011, 16:48

you don't have to assign every service to every single customer - you can use default services

rohit1 · Post by **rohit1** » 20 Mar 2011, 15:21

hi,

I have added a list of services from admin section, but when i create a new phone ticket, the services is not showing in the drop down list, please guide how to use the default services in the OTRS::ITSM, looking forward for your kind reply.

Regards
Rohit Singh

Wolfgangf · Post by **Wolfgangf** » 20 Mar 2011, 17:04

Goto Admin -> [ Customer Users <-> Services ] -> Edit default Services on the left side of the panel

rohit1 · Post by **rohit1** » 20 Mar 2011, 17:17

Thanks Buddy

It worked

yuri0001 · Post by **yuri0001** » 07 Apr 2011, 10:55

And how to assign Services to Queues or Group?

Wolfgangf · Post by **Wolfgangf** » 08 Apr 2011, 06:01

Services ain't assignes to queues and groups - they are correct at customers (or default)

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How to assign Service (ITSM) to every customer

How to assign Service (ITSM) to every customer

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