how to create the statistics report in OTRS

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rohit1
Znuny newbie
Posts: 73
Joined: 19 Feb 2011, 12:05
Znuny Version: 3.0.5

how to create the statistics report in OTRS

Post by rohit1 »

Hi all,

I need some demo examples to how to create the statistics report in OTRS.

Regards
Rohit Singh
Regards
Rohit Singh
OTRS 3.0.7
Platform: Windows XP, MAC OS X
DB: OTRS db
Wolfgangf
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Joined: 13 Apr 2009, 12:26
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Real Name: Wolfgang Fürtbauer
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Re: how to create the statistics report in OTRS

Post by Wolfgangf »

once you install the statistics module, you have around 40 samples
would that help?
Produktiv:
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rohit1
Znuny newbie
Posts: 73
Joined: 19 Feb 2011, 12:05
Znuny Version: 3.0.5

Re: how to create the statistics report in OTRS

Post by rohit1 »

Hi WolfGangf,

The 40 samples which comes with installing Statistic module is confusing me, i tried to create my own statistic report, but unable to print the exact stats, please send some other samples, looking forward for your kind act

Regards
Rohit Singh
Regards
Rohit Singh
OTRS 3.0.7
Platform: Windows XP, MAC OS X
DB: OTRS db
jojo
Znuny guru
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Joined: 26 Jan 2007, 14:50
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Re: how to create the statistics report in OTRS

Post by jojo »

You should consier to buy external support?
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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