Customer infos not show in otrs with php created user/ticket

[benoitm]

Hi everybody !

I have a trouble with php created ticket :

I created new customer trought php successfully, with all information i need, copied from my website database.
After, when this customer create a new ticket inside my website (with php), the new ticket appear ok, no error in otrs log BUT when i go in the ticket trought otrs, customer informations are not filled in.
I think the ticket / article is not linked with the customer, so I have no informations show in otrs, and that is a big problem

Can you help me? thanks a lot

EDIT : question at next answer

[crythias]

Describe what you've done to create the ticket, including some source code relevant to ticket creation.

[benoitm]

Ok so here is the PHP code to create ticket :

Code: Select all

function create_ticket(){
		global $title;
		global $from;
		global $c_infos;
		global $c_address;
		try{

			$this->numeroTicket = $this->soapclient->__soapCall("Dispatch", array($this->user, $this->pass, "TicketObject", "TicketCreateNumber"));
			if(! is_string($this->numeroTicket) ) $this->numeroTicket = number_format($this->numeroTicket,0, '.', '');

		
			$this->idTicket = $this->soapclient->__soapCall("Dispatch", array($this->user, $this->pass, 
				"TicketObject", "TicketCreate",
				"TN", $this->numeroTicket, 
				"Title", "[ Ticket#: ".$this->numeroTicket." ] ".$title,
				"Queue",        "Raw", 
				"Lock",         "Unlock", 
				"PriorityID",   3, 
				"State",        "new", 
				"CustomerID", utf8_encode($c_infos['customers_id']), 
				"CustomerUser", $from, 
				"OwnerID",      1, 
				"UserID",       1,
			));
			
		
			return($this->idTicket);
			
		}
		catch(SoapFault $soap_error){
			$error = true;
			$this->soap_error = $soap_error;
			echo "<hr/>".$soap_error."<hr/>";
		}
	}
	
	function create_article(){
		global $title;
		global $from;

		try{
			$this->numeroArticle = $this->soapclient->__soapCall("Dispatch", array($this->user, $this->pass, 
				"TicketObject", "ArticleCreate", 
				"TicketID", $this->idTicket, 
				"ArticleType",    "webrequest",
				"SenderType",     "customer",
				"HistoryType",    "WebRequestCustomer",
				"HistoryComment", "created from PHP",
				"From",           $from,
				"Subject",        $title,
				"ContentType",    "text/plain; charset=ISO-8859-1",
				"Body",           "This is the body",
				"UserID",         1,
				"Loop",           0,
				"AutoResponseType", 'auto reply',
				"OrigHeader", array(
						'From' => $from,
						'To' => 'Postmaster',
						'Subject' => $title,
						'Body' => "This is the body 2"
				),
			));
			return($this->numeroArticle);
		
		}
		catch(SoapFault $soap_error){
			$error = true;
			$this->soap_error = $soap_error;
			echo "<hr/>".$soap_error."<hr/>";
		}
	}

(I created a class where i make all functions I will need)

[benoitm]

OK I had found an error when creating ticket, using "UserCustomerID" instead of "CustomerID"

Yeah no another probleme and one more question :

1 : Where can we find each soap call specification for each otrs object (ex : how to know "UserCustomerID" instead of "CustomerID" ??? I'm just lucky for that)

2 : When i go to "customers" in otrs, I see my php created client, and in my database, all customer_user fields are filled for this customer BUT when I am in this customer ticket, in the right column "customer informations" it show "no informations" ... why ?

Thanks to help me