Greetings,
How can I limit what customer tickets an agent can see in a certain queue?
Regards
Kamal
Customers specific to a certain agent
Moderator: crythias
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crythias
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Re: Customers specific to a certain agent
You can't within a Queue. (although it's possible to filter out tickets *locked* to other agents)
Queues are part of groups
Agents are part of groups
Customers can be part of groups (Enable Customer Group Support).
The short answer (though it's not a pleasant one, because queues never disappear) is to create queue/group combinations specific to a customer and an agent.
Queues are part of groups
Agents are part of groups
Customers can be part of groups (Enable Customer Group Support).
The short answer (though it's not a pleasant one, because queues never disappear) is to create queue/group combinations specific to a customer and an agent.
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