OTRS_FAQ_* tags in notifications

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Giulio Soleni
Znuny wizard
Posts: 392
Joined: 30 Dec 2010, 14:35
Znuny Version: 6.0.x and 5.0.x
Real Name: Giulio Soleni
Company: IKS srl

OTRS_FAQ_* tags in notifications

Post by Giulio Soleni »

Hi,
I am right now testing the FAQ module.
I noticed that all OTRS_FAQ_* tags (e.g. OTRS_FAQ_AUTHOR) are not available for automatic email notifications to the agents.

I would like to have the OTRS_FAQ_AUTHOR on the subject of the notification received by the "faq administrator/moderator" upon a "faq approval request".

Any possible help?

thank you in advance.
OTRS 6.0.x on CentOS 7.x with MariaDB 10.2.x database connected to an Active Directory for Agents and Customers.
ITSM and FAQ modules installed.
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