Problem with picture in signature

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HervE
Znuny wizard
Posts: 391
Joined: 03 Jan 2011, 17:15
Znuny Version: 3.3.8
Location: France

Problem with picture in signature

Post by HervE »

Hello,

I added an external picture (URL) inside the signature, but I got a problem.
In the "short" mails it's OK.
But in the "long" mails including reply to reply to reply... :) the picture is somehow distorded, or there is a kind of a break inside the mail, a piece of the body content is missing and you skip to a much earlier reply (that was intended to appear in the body indeed, but far much below).

(I'm sorry I may not be clear enough.)

What can be the reason? What would be the solution?

Regards,
HervE
OTRS 3.3.8 - Windows 7 - IIS7 - SQL Server - Firefox 30
HervE
Znuny wizard
Posts: 391
Joined: 03 Jan 2011, 17:15
Znuny Version: 3.3.8
Location: France

Re: Problem with picture in signature

Post by HervE »

Hello,

I've just tested this again.
With another URL (a smaller picture).
But the behaviour is still the same :(

When you are composing your reply it looks OK, but the sent mail has destroyed an important part inside the body (from one picture to another).
The mail that OTRS stores in the article of the ticket is the same as the one which is sent (i.e. important part destroyed).

It is especially annoying when the customer sees my name and his logo below! Imagine!

For the moment I have removed any logo from the signature, but you understand this is only a dull workaround, not what we expect.

Is it a bug?

Regards,
HervE
OTRS 3.3.8 - Windows 7 - IIS7 - SQL Server - Firefox 30
HervE
Znuny wizard
Posts: 391
Joined: 03 Jan 2011, 17:15
Znuny Version: 3.3.8
Location: France

Re: Problem with picture in signature

Post by HervE »

Can't anybody help please?

HervE
OTRS 3.3.8 - Windows 7 - IIS7 - SQL Server - Firefox 30
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