change reply-to field email ticket

[dedes]

Hi,

Is it possible to change the reply-to field? Suppose:

- queue "Support" - default reply-to-address support@somedomain.com
- agent "Joe" - personal emailaddress joe@somedomain.com

Is it possible to:

- all incoming mail to support@somedomain.com -> queue "Support"
- agent Joe is owner of a ticket -> From address: joe@somedomain.com (customer can see Joe is handling the ticket) & reply-to address: support@somedomain.com (if the customer reply he replies to support@somedomain.com, so follow-up is ok)

It seems you can't add a custom reply-to address. You can change the From address field but you have to use or the default queue address (support@somedomain.com) or you have to use the agent address (joe@somedomain.com)

Kind regards,
dedes