generic agent task sending particular email

Moderator: crythias

Locked
manikambalva
Znuny newbie
Posts: 8
Joined: 06 Sep 2010, 13:47
Znuny Version: 2.4.7
Real Name: Manikam

generic agent task sending particular email

Post by manikambalva »

Hello,

i'm trying to configure a generic agent task sends an email notification to a particular email (neither agent nor customer), when the solution time expires
email contains ticket number , the queue, custumer, ticket date

thank you
Manikam
OTRS 2.4.7
ITSM 2.0.3
Top
Locked

Return to “Help”