I want to rename "phone ticket" to "new ticket" and remove "Email-Ticket" completely.
But I cannot find an option to remove this button. How can I do it?
How can I remove one button from NavBar?
Moderator: crythias
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marc_fauser
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ferrosti
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Re: How can I remove one button from NavBar?
Have a look at your sysconfig 'Frontend::Agent::ToolBarModule'
A rename can be done using the language/translation files. You can find it in the manual.
A rename can be done using the language/translation files. You can find it in the manual.
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marc_fauser
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Re: How can I remove one button from NavBar?
There is no "Frontend::Agent::ToolBarModule". Only "Frontend::Agent::NavBarModule" and there is only
one option "Frontend::NavBarModule###6-CustomerCompany"
Btw, I'm using version 2.3.4 atm.
one option "Frontend::NavBarModule###6-CustomerCompany"
Btw, I'm using version 2.3.4 atm.
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ferrosti
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Re: How can I remove one button from NavBar?
Please fill out your signature! I have been looking up this one for 3.0.
In 2.3 you can edit this under 'Frontend::Agent::ModuleRegistration'. Open it with the selection of the goup 'Ticket', not 'Frontend' since, only Ticket will show you these values.
In 2.3 you can edit this under 'Frontend::Agent::ModuleRegistration'. Open it with the selection of the goup 'Ticket', not 'Frontend' since, only Ticket will show you these values.
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knischan
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Re: How can I remove one button from NavBar?
Bump
I looked in that module because I want to do the same thing. I see "Frontend::ToolBarModule###4-Ticket::AgentTicketPhone" and "Frontend::ToolBarModule###5-Ticket::AgentTicketEmail" so I figured yay, I'll just uncheck the phone but.. it's already unchecked. It still appears in the dropdown for the ticket button though.
?
I looked in that module because I want to do the same thing. I see "Frontend::ToolBarModule###4-Ticket::AgentTicketPhone" and "Frontend::ToolBarModule###5-Ticket::AgentTicketEmail" so I figured yay, I'll just uncheck the phone but.. it's already unchecked. It still appears in the dropdown for the ticket button though.
?
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crythias
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Re: How can I remove one button from NavBar?
Then give it a group that nobody belongs to. Usually simply clicking the plus next to group is adequate for this purpose.
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knischan
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Re: How can I remove one button from NavBar?
Err... I must be looking at the wrong place. I am in SysConfig and looking at Ticket -> Frontend::Agent::ToolBarModule. On that page I see but one thing that talks about email tickets, Frontend::ToolBarModule###5-Ticket::AgentTicketEmail. If I check mark it and add "Group" pointing to some random group, it still leaves the "New email ticket" on the Ticket navbar dropdown but it also adds an envelope icon.crythias wrote:Then give it a group that nobody belongs to. Usually simply clicking the plus next to group is adequate for this purpose.
I am assuming I may be in the wrong place...
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yuri0001
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Re: How can I remove one button from NavBar?
1. Uncheck Frontend::ToolBarModule###5-Ticket::AgentTicketEmail
2. Uncheck Frontend::Module###AgentTicketEmail or add to it some group without your agents.
It must help you
2. Uncheck Frontend::Module###AgentTicketEmail or add to it some group without your agents.
It must help you
Best regards Yuri Kolesnikov
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OTRS 5.0.14, ITSM 5.0.14
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OTRS 5.0.14, ITSM 5.0.14(test)
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knischan
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Re: How can I remove one button from NavBar?
Ah, I was in the wrong section afterall. I unchecked it in moduleregistration, now it's gone. Thanks.
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Re: How can I remove one button from NavBar?
|-> SysConfig
|-> Ticket
|-> Frontend::Agent::ModuleRegistration
|-> Frontend::Module###AgentTicketPhone
Solved
|-> Ticket
|-> Frontend::Agent::ModuleRegistration
|-> Frontend::Module###AgentTicketPhone
Solved
OTRS 6.0.3-1, MySQL