Hi All,
We create the ITSM Tickets and link to the Normal Phone Tickets via Link Button Manually from the Config Item Module-> Hardware, Is there any way when we create phone tickets, without clicking on link button and selecting the Config ITEM List we can link the information automatically in the database, please suggest.
Regards
Rohit Singh
Phone Tickets Questions
Moderator: crythias
Phone Tickets Questions
Regards
Rohit Singh
OTRS 3.0.7
Platform: Windows XP, MAC OS X
DB: OTRS db
Rohit Singh
OTRS 3.0.7
Platform: Windows XP, MAC OS X
DB: OTRS db
Re: Phone Tickets Questions
no, thats not possible
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