Migrating OTRS from 2.1.7 to 3.0.6

[momken]

Hello,

I am trying to use the backup restore scripts to upgrade OTRS from 2.1.7 to 3.0.6

but I get tghe below error

root@ubuntu:/opt/otrs/scripts# ./restore.pl -b /var/2011-04-11_13-11 -d /opt/otrs/
Restore /var/2011-04-11_13-11/Config.tar.gz ...
Use of uninitialized value $Kernel::Config::dsn in concatenation (.) or string at /opt/otrs/Kernel/Config.pm line 65.
Use of uninitialized value $Kernel::Config::dbport in concatenation (.) or string at /opt/otrs/Kernel/Config.pm line 65.
ERROR: Can't read /usr/share/otrs/RELEASE: No such file or directory This file is needed by central system parts of OTRS, the system will not work without this file.
Died at /opt/otrs/Kernel/Config/Defaults.pm line 2191.



Any tips ?

Thanks,
Sami

New system Ubuntu server 10.10

[crythias]

you might want to go to 2.4, first.

[Daniel Obee]

Actually - since there's a huge gap between 2.1.x and the 3.0 there's so much configuration to do - I would set up a fresh 3.0, run the db update scripts from 2.1 -> 2.2 -> 2.3 -> 2.4 -> 3.0 and configure the system from scratch. Else you might miss some of the new config features and all... most probably not worth the hassle.

Greets
Dan

[momken]

Thank you both very much.



cheers,
Sami

[momken]

Hello All,

So.... I installed Centos 5.6, installed apache , mysql then OTRS 2.1.7 hoping to be able to import the database
then start the upgrade on that machine.


but importing the database I got similar error.

./restore.pl -b /root/ -d /opt/otrs/
Restore /root//Config.tar.gz ...
Use of uninitialized value in concatenation (.) or string at /opt/otrs/Kernel/Config.pm line 65.
Use of uninitialized value in concatenation (.) or string at /opt/otrs/Kernel/Config.pm line 65.
ERROR: /usr/share/otrs/RELEASE does not exist! This file is needed by central system parts of OTRS, the system will not work without this file.
Died at /opt/otrs/Kernel/Config/Defaults.pm line 1803.


Any thoughts ?

Thanks

[Daniel Obee]

Don't you have a simply MySQL BackUp you can use? No need to install anything but the DB to run the update scripts on it and then a fresh 3.0. The restore.pl afaik just restores the OTRS files, not the data base.

[momken]

Hello,

Thank you very much for the feedback.

I will look into that, I am very new to Mysql
are there steps somewhere I can follow ?

Cheers,
Sami