Change order of fields in new ticket views

[seangradyCHS]

Hi all,

I am new to OTRS and have been customizing the interface for my facility.Does any one know how to change the order of the fields in the following locations:

Frontend::Agent::Ticket::ViewEmailNew
Frontend::Agent::Ticket::ViewPhoneNew
Frontend::Customer::Ticket::ViewNew

I would like to move the message body field to the bottom and my custom fields to the 3rd or 4th position.

I have attached a screenshot for review - I would like my form to have this layout:

Point of contact:
Extension:
TO:
Service:
SLA:
Subject:
Text:
Attachment:


Thanks for the input,

Sean

[crythias]

You can adjust the .dtl files accordingly.
Kernel/Output/HTML/Standard/AgentTicket(Phone|Email).dtl
Kernel/Output/HTML/Standard/CustomerTicketMessage.dtl

[seangradyCHS]

Thank you for the prompt reply!

I am currently looking into customizing those files now. They are very dense so it may take me a few days. Have any tips

Sean

[crythias]

tips? no... just the standard ... if you see a section you want, select it all and move it to its destination.