I have monitored customers which have a sla for only parts of the day.
I would like to be able to set priority according to the time the mail is sent checked against a calendar.
This way I can make the system react differently with notifications and urgency level.
Any ideas?
Thanks
Ariel
Postmaster time related filter
Moderator: crythias
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ArielRauch
- Znuny newbie
- Posts: 40
- Joined: 16 Mar 2011, 17:12
- Znuny Version: 3.0.6
Postmaster time related filter
OTRS:ITSM 3.0.6 on Centos 5.5 with MySQL database connected to an Active Directory for Agents.