I'm trying to integrate OTRS thought PHP at the maximum. Now I'm able to create an new ticket and a new article with PHP. After that is done, an auto answer is sent by OTRS, because that is the rule I made for this ticket queue.
But once the ticket is created, and after an agent had answer to it, I allow my customers to answer both by email as via my website.
Create a new article thought SOAP is working again BUT for each new article (via SOAP), my customer receive auto answer email, corresponding to the ticket queue...
I need to send them another auto answer because the first one is only for a new ticket creation, not for a new article (and it's configured like that in OTRS > manage auto response)
I'm using "ArticleCreate" in SOAP.
How to do that? should I use "ArticleSend" instead of "ArticleCreate" in SOAP ? Should I change the ticket queue, but when??
Thanks for help
