Downgrade from New to Old??

[inlineskater]

Hello - I have version 2.4.9 and each time I attempt

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bin/otrs.SetPermissions.pl --otrs-user=otrs --otrs-group=otrs --web-user=www-data --web-group=www-data /opt/otrs

I get an error saying that otrs.SetPermissions.pl does not exist.. I check the folder and it does exist... What do I do get around this?

One step further... The installer.pl is not getting created either.. This is the case for 2.4.9 -- On the newest version it works 100% --- But I need to get this version working.. Any ideas on an install process for this version?

Or can I downgrade from the newest one to the 2.4.9?

[crythias]

Check your bin directory. You don't have otrs.SetPermissions in 2.4, you have SetPermissions

[inlineskater]

Yes I see that file. But on http://wiki.otrs.org/index.php?title=In ... %2810.4%29 it tells me to:

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bin/otrs.SetPermissions.pl --otrs-user=otrs --otrs-group=otrs --web-user=www-data --web-group=www-data /opt/otrs

But there is no otrs.SetPermissions.pl - so what do i do? Change the otrs.SetPermissions.pl to SetPermissions.pl instead so it would read:

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bin/SetPermissions.pl --otrs-user=otrs --otrs-group=otrs --web-user=www-data --web-group=www-data /opt/otrs

instead?

And how do I downgrade from the newest version to 2.4.9? And how many other versions do not have the bin/otrs.SetPermissions.pl?

[crythias]

If you've not done anything with 3.0, you can simply delete/uninstall it and install 2.4.x, but it appears you're already at 2.4.x, so I don't know how to answer your question, except to say, if you have data in 3.0, you cannot downgrade and keep your data.

[inlineskater]

oK -- THANK YOU for the quick reply.

I'm testing the install on a virtual box. So to remove and re-install is not an issue. I have the newest version installed and it works 100% - I have no data created - just a simple test platform.

I want to set-up the same thing for 2.4.9 - But the install instructions are ummmm.. "unhelpful" as there seems to be no file as mentioned on the wiki page for 2.4.9 -- I want to install 2.4.9 - but I need clear directions on how. Or can I take 2.4.9 and overwrite on the 3.0

Sorry for my fumbling question - I hope this made more sense. Again I'm in a test environment, look at how this software works & deciding on going with it.

[crythias]

For new installs, there is no real reason to be on 2.x It's essentially end of life, though I gather OTRS will support it for a fee. That is to say, *maybe* if there's a security bug they might release a patch, but features are being applied to 3.0+