[SOLVED] Dyanmic sender's name

earwax · Post by **earwax** » 13 Apr 2011, 23:22

Is there a way, like in RT, to change the email address's name to the agent that is sending it? I noticed that it is static. It's really nice that RT can do this. For example, it would be nice to show "John Doe <help@example.com>" instead of "ACME Company <help@example.com>".

I am aware there is the dynamic salutation/signature you can use, but that is in the body of the email and hidden until the recipient views the email.

jojo · Post by **jojo** » 13 Apr 2011, 23:44

yes, have a look in Sysconfig Core::Ticket Ticket::DefineEmailFrom

earwax · Post by **earwax** » 13 Apr 2011, 23:48

jojo to the rescue again! Thank you!!!!! Believe me, I tried looking for this on the OTRS 3.0 documentation but could not find it.

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[SOLVED] Dyanmic sender's name

[SOLVED] Dyanmic sender's name

Re: Dyanmic sender's name

Re: [SOLVED] Dyanmic sender's name