Handle auto-response (rejects) [SOLVED]

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SLESSARD
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Handle auto-response (rejects) [SOLVED]

Post by SLESSARD »

I have implemented the reject auto-response when customers are sending emails to update ticket when it is in a queue where follow-up options=reject

But noticed that even though reject is set and working (Customer receives reject notification) that a follow-up is still added to the ticket and highlighted in Yellow ... can that be changed so that the notification is fully rejected and not logged in the ticket ?!
Last edited by SLESSARD on 18 Apr 2011, 20:06, edited 1 time in total.
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crythias
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Re: Handle auto-response (rejects)

Post by crythias »

How do you have proof that it was rejected if you don't log it?
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SLESSARD
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Posts: 119
Joined: 12 Jan 2011, 22:35
Znuny Version: 4.x.x.x.x
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Re: Handle auto-response (rejects)

Post by SLESSARD »

I totally agree with your comment ...

IT staff have required this change to not see rejects ... but if it's not an option or requires too much customization, well that will be my answer to them!!
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