ldap/radius authentication

[baggar11]

I've successfully setup ldap and radius authentication in a testing environment to check out OTRS. I've noticed when a customer tries to login, I get successfully authenticated messages in the log, but then it says, "no such user" and fails to log the customer into the portal.

How can I make it so customers can login, without an agent having to manually create a customer account? Hopefully thwarting the need to create hundreds of customer accounts.

If this can't be done, what does everyone else do when they authenticate with ldap/radius? How do they handle the customer portal with logins?

Thanks!

baggar11

[crythias]

They follow the instructions in the user manual...


http://doc.otrs.org/3.0/en/html/custome ... ckend-ldap
http://doc.otrs.org/3.0/en/html/auth-ba ... h-backends
http://wiki.otrs.org/index.php?title=Us ... _customers

[baggar11]

What exactly is the built in "frontend::customer::auth" section for in SysConfig then? Just curious...

baggar11

[crythias]

It selects from the methods available in the Config.pm

[baggar11]

Appreciate the help! That seemed to work.

baggar11