FreeText Default not working

[keithf4]

I cannot get a default value to be chosen for a FreeText field. We're using it as an option to be able to send closed ticket notifications to our customers.

TicketFreeKey4:
Key: Send Close Notification Content: Send Close Notification

TicketFreeKey4::DefaultSelection
Not used since there's only one key

TicketFreeText4:
Key: <empty> Content: <empty>
Key: No Content: No
Key: Yes Content: Yes

TicketFreeText4::DefaultSelection
Yes

I've put this field on the ViewClose screen, but the default value of Yes is not being chosen. I thought maybe I did have to put something in the TicketFreeKey4::DefaultSelection field even though there's only one options, so I put "Send Close Notification" there. But it's still not choosing Yes one the close ticket screen.

It always has whatever is the top field in the list of multiple values chosen by default. This hasn't mattered for our other free text fields since we want the <empty> to be the default value.

[thomkortekaas]

You have to activate it.

Go to SySconfig --> Ticket >> AgentTicketViewClose
There is the part with Freetext..
There you see 16 keys, all of them probably have as Content value "0"
Give it the value 1 (active) or 2 (active & mandatory).

So Key 4 has content value 2 for example.

[keithf4]

This was done. It's how I know the default value isn't being chosen.

[keithf4]

Still at a loss on this one. Anyone have any hints?