Change ticket identifier by queue

[earwax]

I am talking about the default ticket identifier, [Ticket#].

Is there a way to change this by queue? For example, if you have 3 queues, can they get different identifiers?

Engineering queue (engineer@example.org) = [EngTicket#1234]
Human Resources queue (hr@example.org) = [HRTicket#1234]
Administration queue (Admins@example.org) = [AdmTicket#1234]

Else the solution I was thinking of was setting up 3 separate OTRS installations.

[crythias]

No, but it's probably not worth worrying about. You can separate by email [aliases].

[solefald]

Engineering queue (engineer@example.org) = [EngTicket#1234]
Human Resources queue (hr@example.org) = [HRTicket#1234]
Administration queue (Admins@example.org) = [AdmTicket#1234]

Our current ticketing system does that, but instead of a normal queue name and ticket number, we have "PROJECT=213 ID=1234" appended to the ticket subject.
It also changes the ticket ID when you move it to another queue (project), creating a complete mess.

That drives me CRAZY.

[earwax]

No, but it's probably not worth worrying about. You can separate by email [aliases].

It's just aesthetics. The folks in engineering do not like the "[Ticket#]", and neither does HR. So I thought I could personalize it for each queue.

Maybe something to think about in OTRS 4!