Began to deal with the CMDB, bearing in mind that after filling the bases I can generate reports on them by external reporting tools such as BusinessObjects. Considering the structure of the DB MySQL found that, at first glance, to take the structure directly from the database can not be - the description is stored in a blob, and completely opaque. A report OTRS frankly rather weak.
Anyone that was looking in that direction can suggest how to fight?
