"Create Ticket" - pass details per URL does not work

[shostakovich]

Hi,

I want to create pre-fed tickets ("Templates") per URL (background: I'm trying this, as far as I understand http://faq.otrs.org/otrs/public.pl?Acti ... ItemID=298 the following should work:

index.pl?Action=AgentTicketPhone&Body=Blahblah&Subject=Blubb

But the new ticket does have empty body and subject: Why is this? I chose a simple example without blanks etc. so I don't think URL encoding is necessary here...

BTW this is happening on OTRS 3.0.7 with perl-cgi. Seen on two test instances now.

TIA
Michael

[shostakovich]

I should have read the FAQ entry more properly Problem solved.

For the following values, it is mandatory to have the option
"&Subaction=StoreNew" somewhere in the URL

- Subject
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