How to edit the default template fields [SOLVED]

[PRT_RLS]

Hello,

I'm new to OTRS and still playing around with it. I'm currently trying to changed the default template to add some fields that suit our helpdesk better.
For example: I would like to add a Location field to the form the customers see when submitting a web ticket ( I would also like to add that options for the agents). Can someone explain to me is this is possible and how to go about it?

Thanks in advance

[yuri0001]

Yes. Read the documentation about FreeText fields.

[PRT_RLS]

Thanks a lot for pointing in the right direction.

I figured out how to add the custom fields to the ticket form. Is it possible to changed the position of the free text to make appear at the beginning of the form instead of the end after the text box.

Thanks

[yuri0001]

This need editing programm code, but I'm not programmer. This also question for me too and interesting.
Who knows how did it? Help
Thanks!

[crythias]

yes. edit the .dtl that applies and move the HTML around.

[yuri0001]

What .dtl file I need edit?

[crythias]

what screen do you want to change? The URI in the address bar should give you a hint.

[yuri0001]

O.K. I think I'm understand. CustomerViewNew, NewPhone, NewEmail. The names may be uncorrect, i don't remember now. Shortly, the screens where agent or customer create new ticket.