Ticketnumber length

Linkan_00 · Post by **Linkan_00** » 27 Apr 2011, 11:05

Hi!

I´m trying to shorten the default ticket number style. I tried to change the value in Sysconfig/Ticket/Core::Ticket Ticket::NumberGenerator::MinCounterSize to lower value ex. 2 (default is 5) but nothing is changeing. I have rebooted the server (2003R2 vm OTRS 3.0.5) but no luck. Any idees?

Thanks!

yuri0001 · Post by **yuri0001** » 27 Apr 2011, 11:08

This will valid for new tickets. Old tickets would stay with old ticketnumber length.

Linkan_00 · Post by **Linkan_00** » 27 Apr 2011, 11:11

Nope...new tickets will not have shorter length......any other ideas?

jojo · Post by **jojo** » 27 Apr 2011, 11:33

What is your Ticket# look like?

Linkan_00 · Post by **Linkan_00** » 27 Apr 2011, 11:36

jojo wrote:What is your Ticket# look like?

Ticket#2011042610000048

I would like it to be less zeros..like this Ticket#201104261048 and maybe also remove the first 2 digits (20)

jojo · Post by **jojo** » 27 Apr 2011, 11:37

this setting only will be used for the autoincrement and Date Ticket Number Generator, not for DateChecksum...

Linkan_00 · Post by **Linkan_00** » 27 Apr 2011, 11:45

Ok! Is it possible to get DATE (MMDD) Time (HHMM) Generated (100) Example: 110427001 and how should i do?

Thanks!

nukeaut · Post by **nukeaut** » 28 Mar 2014, 10:43

same problem here, any solution in the last 3 years?

jojo · Post by **jojo** » 28 Mar 2014, 10:45

this requires development

nukeaut · Post by **nukeaut** » 28 Mar 2014, 10:53

any more detailed hints?

jojo · Post by **jojo** » 28 Mar 2014, 11:47

a new TicketNumberGenerator needs to be implemented, this also affects the FollowUp Mechanism to recognize own ticket numbers

cryptoroot · Post by **cryptoroot** » 08 Sep 2014, 22:36

Looking for a solution, I found this topic without solution. Well, I have found another with the explanation to easily change the format, just follow the instructions: viewtopic.php?f=61&t=7033

Now, I have a sort ticket # (yymmddxxx)

Znuny Open Source Ticketsystem

Ticketnumber length

Ticketnumber length

Re: Ticketnumber length

Re: Ticketnumber length

Re: Ticketnumber length

Re: Ticketnumber length

Re: Ticketnumber length

Re: Ticketnumber length

Re: Ticketnumber length

Re: Ticketnumber length

Re: Ticketnumber length

Re: Ticketnumber length

Re: Ticketnumber length