Identifier removed at /opt/otrs/bin/cgi-bin/../../Kernel/Sys

[jbloomer]

So we use OTRS as our customer support portal for Paid Support. It is badly out of date so I was building out a local OTRS server (on different Hardware) to walk through the upgrade process and to document it before we do it to production. Pretty standard practice. Anyways on this new server I am using an old IBM x series server with CentOS 5.6 i386. I can't install all the Perl modules from CPAN due to errors that for some reason I can not resolve. I am able to install otrs from RPM. I have racked my brain on this but I just can ot get this working. At the correct time if I go to http://<ip address>/otrs/index.pl or install.pl I get a page that says

Code: Select all

Software error:

Identifier removed at /opt/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 230.

For help, please send mail to the webmaster (root@localhost), giving this error message and the time and date of the error. 

And if I look n the apache log I see

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[Wed Apr 27 12:53:22 2011] [error] [client 11.1.1.251] [Wed Apr 27 12:53:22 2011] index.pl: Use of uninitialized value in shmctl at /opt/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 253.
[Wed Apr 27 12:53:22 2011] [error] [client 11.1.1.251] ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Wed Apr 27 12:53:22 2011
[Wed Apr 27 12:53:22 2011] [error] [client 11.1.1.251] 
[Wed Apr 27 12:53:22 2011] [error] [client 11.1.1.251]  Message: Can't remove shm for log: Identifier removed
[Wed Apr 27 12:53:22 2011] [error] [client 11.1.1.251] 
[Wed Apr 27 12:53:22 2011] [error] [client 11.1.1.251]  Traceback (4043): 
[Wed Apr 27 12:53:22 2011] [error] [client 11.1.1.251]    Module: Kernel::System::Log::CleanUp (v1.62) Line: 254
[Wed Apr 27 12:53:22 2011] [error] [client 11.1.1.251]    Module: Kernel::System::Log::new (v1.62) Line: 105
[Wed Apr 27 12:53:22 2011] [error] [client 11.1.1.251]    Module: Kernel::System::Web::InterfaceAgent::new (v1.43.2.1) Line: 76
[Wed Apr 27 12:53:22 2011] [error] [client 11.1.1.251]    Module: /opt/otrs/bin/cgi-bin/index.pl (v1.88) Line: 45
[Wed Apr 27 12:53:22 2011] [error] [client 11.1.1.251] 
[Wed Apr 27 12:53:22 2011] [error] [client 11.1.1.251] [Wed Apr 27 12:53:22 2011] index.pl: Use of uninitialized value in shmread at /opt/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 230.
[Wed Apr 27 12:53:22 2011] [error] [client 11.1.1.251] [Wed Apr 27 12:53:22 2011] index.pl: Identifier removed at /opt/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 230.

Not quite sure why this is failing. Any help would be appreciated.

Jared

[jbloomer]

OK so this box was used as a DEV box for internal website development. Since my last post I have reimaged the box. Fresh install of CentOS 5.6. Install Mysql and apache. Started both services. I then downloaded the rpm for otrs 2.4.7 (which is the production version we have). I used yum to install it, so it installed all the Perl libraries. I restarted apache to load the vhost file on conf.d. However I am still getting the same error on a freshly imaged server. I must be doing something wrong. Can anyone help?

[jbloomer]

Just in case anyone is wondering, I got this one sorted.

I disabled iptables, since we have a network firewall and still had the problem. I then set /etc/seliux/config to disable selinux. Without rebooting I ran 'setenforce 0' to put selinux in permissive mode and it started working.

[girishmungra]

This solution worked for me too.

Thanks jbloomer