How to set default ticket type?

[Roko]

When I try to send an E-Mail to the system it generates a ticket with "Incident" state. How can I change that? I think there is an option in the SysConfig, but I can't find it.

[andersonserra]

I'm sorry, but let's see... exist a option in SysConfig that need be active, Core::Ticket ( Ticket::Type ), it must be enabled to shown at the time of opening of the new ticket. After you can change the name type "defalut", or add new types tickets in section "Types".

graciously,

Anderson Serra
user OTRS in BRAZIL