Hide locked tickets from the Dashboard

[rossg]

I've searched the forums, checked the FAQs, so I am obviously missing something.....

I have a queue - BSS - in my system where the users are not quite computer literate and can not understand that they need to check if the ticket is locked prior to starting work on it..

So, I need to set an ACL on this queue so that tickets that are locked by other agents do no show on their dashboard. Anyone give me some guidance on this?

Thanks in advance.

[ipguy]

had any success with this ?