mail ticket and unknown custome_user

[felix]

Hello there,

long time i haven't been browsing the forum. We are testing OTRS for three months now and are really impressed by the tool.
In the context of the advanced features, i had a question concerning the emailtickets.

We use the automated ticket creation when an email arrives. This works pretty fine when the customer_user is known.
However, when the customer_user isn't known, there is no automated creation of an entry in the customer_user table.
The email-address is taken as customer_user_id but no link is subsist in the customer_user table.
This could imply potential conflicts in the consistency of the data. (imagine that after a while the customer is added to the customer_user table, no consisten reports, ...)

Is there any way to improve the creation of the ticket with unknown customer to create already an entry in the customer_user table, which could be completed afterwards?

thanks
kind regards
felix

[ferrosti]

Thank god, this is no standard
Imagine you´d get spammed, there would be thousands of customers created.

AFAIK ther is nothing like that implemented in OTRS. The matter is that anyone who sends a mail to OTRS is some kind of prospective customer and does not necessarily mean to open a valid ticket. It is just the same way in our customer center OTRSs. Customer backends are connected to OTRS and as long as this customer is not known, there is no need to file a record.