Email Filter Issue

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James
Znuny newbie
Posts: 1
Joined: 14 May 2011, 16:47
Znuny Version: 3.0.7
Real Name: Jim Maclean
Company: TCN Systems Group

Email Filter Issue

Post by James »

Hi, I've recently installed OTRS and I'm frankly amazed at the depth of this product, however I'm stumped by a fairly simple email filter issue. I want to assign incoming emails to specific queues. To test this feature I set up a "Gmail Test" queue and tried to set up a filter similar to the one shown in the manual, however I get a "One or more errors" message. I think it should be a relatively straight forward exercise to create a simple filter but I don't get what I'm doing wrong here.

Filter Condition
Header1: From *@gmail.com

Set Email Header
Header1: X-OTRS-Queue Gmail Test

Can you help me out here?
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root
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Re: Email Filter Issue

Post by root »

Hi James:

I guess the whitespace in your queue name will be the problem. Just try another queue or rename the one you used.

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crythias
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Re: Email Filter Issue

Post by crythias »

also, no asterisk necessary.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
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