Display Customer Information in Agent Zoom View

[kia]

Hi,

I need to to display Customer Information in Agent Zoom View. I've tried below instruction from OTRS manual but unfortunately it didn't help and still no Customer Info displayed:

Use configuration parameters of Script 11.1 in your Kernel/Config.pm file, if you want to display customer information in your agent interface.
# Ticket::Frontend::CustomerInfo*
# (show customer info on Compose (Phone and Email), Zoom and
# Queue view)
$Self->{'Ticket::Frontend::CustomerInfoCompose'} = 1;
$Self->{'Ticket::Frontend::CustomerInfoZoom'} = 1;
$Self->{'Ticket::Frontend::CustomerInfoQueue'} = 0;

Can anyone help me out with correct information to make this work?


Thanks,
___Kia

[root]

Did you restarted your webserver?

[kia]

Now I've restarted the web server and all good.

Thanks,
____Kia