Associte SLA and priority

[Nicsoft]

Hello!

Is it possible to associate SLA with priority of a ticket? How in that case?

Thanks!

[Alexander Halle]

AFAIR you can set the criticality for a service / SLA so that you can influence the priority via the criticality impact priority matrix :

http://doc.otrs.org/itsm/1.2/en/html/ch11s05.html

Else please look at this feature request :

https://otrsteam.ideascale.com/a/dtd/84806-10369

Alexander