[SOLVED] OTRS 3.0.6

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peacefrog
Znuny newbie
Posts: 38
Joined: 10 Aug 2010, 14:37
Znuny Version: 2.4.7

[SOLVED] OTRS 3.0.6

Post by peacefrog »

It was ok, but yesterday started to run very slow.

PerformanceLog:

Agent 9 0s 72s 18.22s
AgentTicketQueue 3 2s 72s 28.33s

takes us around 1 minute to open TicketQueue.

What i did:

updated to 3.0.8
enabled persistent connection in mod_perl >Sql
Optimized db's,
mysql>optimize table ticket;
mysql>optimize table ticket_history;
mysql>optimize table article;

Still very slow. Any advice?
Last edited by peacefrog on 25 May 2011, 14:19, edited 1 time in total.
jojo
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Joined: 26 Jan 2007, 14:50
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Re: OTRS 3.0.6

Post by jojo »

what elese did you change before it was going to be slow?
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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peacefrog
Znuny newbie
Posts: 38
Joined: 10 Aug 2010, 14:37
Znuny Version: 2.4.7

[SOLVED]Re: OTRS 3.0.6

Post by peacefrog »

Fixed. DC Controller has been removed, and LDAP was slowing down OTRS System
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