ITSM No template to select when trying to add Change?

[heinrich_neumann]

When trying to add a Change clicking "Change" and "New" buttons in the navigation bar, there is no template
to select in the "Select Change Template" window. Any idea how to add/configure templates?
OTRS 2.4.7, ITSM 2.0.3
Vielen Dank in advance!

[fondofotrs]

You need to first create a Change and save that as a Template. Once it is saved, then it will appear it in the drop down and then after you can chose the template and create such change requests without going thru the entire process.