Configure customer web, search based on ticket typ

[Nicsoft]

Hello!

How can I configure so a customer can search/filter tickets based on ticket type?

In SysConfig I found this Ticket::Frontend::CustomerTicketSearch###TicketFreeText but I don't know if this is the correct configuration to use and I cannot find information about what the key-values are.

Please advice!

Thanks in advance!

/Niklas

[yuri0001]

Hi!
Unfortunately? I don't find any way to search tickets by Ticket Type without additional coding, but FreeText fields - the wrong way becouse them not contain the Ticket Type.

[Nicsoft]

Strange. Seems obvious that one would like to sort out "my incidents" and not having those mixed up with "my RfCs". Is there no other way to achieve this?

[yuri0001]

Strange. Seems obvious that one would like to sort out "my incidents" and not having those mixed up with "my RfCs". Is there no other way to achieve this?

In my opinion not so strange. Thе agents has many tickets and it is necessary. They has such an opportunity. And the incidents and RFC's usually involved different agents. As for customers, it is not so much of his requests that he did not remember them all without exception.

[Nicsoft]

You're rigth, customers should remember their tickets.