Ajuda

New Topic

286 topics

Topics

Replies

Views

Last post

Envio de Pesquisas de Satisfação por fila

Last post by dfoliveira « 26 Jul 2021, 05:14

by dfoliveira » 26 Jul 2021, 05:14

0 Replies

13 Views

Last post by dfoliveira
26 Jul 2021, 05:14
Suspender SLA count nos Fins de Semana

Last post by iwill « 10 Feb 2021, 13:21

by iwill » 10 Feb 2021, 13:21

0 Replies

2179 Views

Last post by iwill
10 Feb 2021, 13:21
Time_accounting table error

Last post by gusmaer « 03 Nov 2020, 14:19

by gusmaer » 03 Nov 2020, 14:19

0 Replies

1451 Views

Last post by gusmaer
03 Nov 2020, 14:19
Envio de e-mails quando o usuario abre um chamado

Last post by Gomesjr « 13 Oct 2020, 14:13
Replies: 2
by clauferhf » 24 Jun 2020, 18:36

2 Replies

1060 Views

Last post by Gomesjr
13 Oct 2020, 14:13
Customizar link do ticket

Last post by Gomesjr « 13 Oct 2020, 14:11

by Gomesjr » 13 Oct 2020, 14:11

0 Replies

1016 Views

Last post by Gomesjr
13 Oct 2020, 14:11
Automação ITSM

Last post by jpgarcia « 07 Oct 2020, 18:23

by jpgarcia » 07 Oct 2020, 18:23

0 Replies

1173 Views

Last post by jpgarcia
07 Oct 2020, 18:23
Texto padrão na interface do usuário (Customer)

Last post by amdkryn « 05 Oct 2020, 14:49
Replies: 5
by amdkryn » 15 May 2015, 13:01

5 Replies

8738 Views

Last post by amdkryn
05 Oct 2020, 14:49
Query extrair subserviço

Last post by dfoliveira « 26 Sep 2020, 00:44

by dfoliveira » 26 Sep 2020, 00:44

0 Replies

1250 Views

Last post by dfoliveira
26 Sep 2020, 00:44
Associar ticket a atenendente (Proprietário)

Last post by Gomesjr « 23 Sep 2020, 17:02

by Gomesjr » 23 Sep 2020, 17:02

0 Replies

1150 Views

Last post by Gomesjr
23 Sep 2020, 17:02
erro postgresql "pg_toast_163980_index"

Last post by clayton « 28 Aug 2020, 14:27
Replies: 1
by clayton » 25 Mar 2019, 22:01

1 Replies

2371 Views

Last post by clayton
28 Aug 2020, 14:27
Sincronizar dados dos usuários

Last post by dfoliveira « 23 Aug 2020, 22:37

by dfoliveira » 23 Aug 2020, 22:37

0 Replies

1215 Views

Last post by dfoliveira
23 Aug 2020, 22:37
Como ativar o botão de DIVIDIR

Last post by Huberlandio « 15 Jul 2020, 14:43

by Huberlandio » 15 Jul 2020, 14:43

0 Replies

1664 Views

Last post by Huberlandio
15 Jul 2020, 14:43
Ocultar visualização do Acordo de Nível de Serviço

Last post by olucasgurgel « 01 Jul 2020, 15:24

by olucasgurgel » 01 Jul 2020, 15:24

0 Replies

1377 Views

Last post by olucasgurgel
01 Jul 2020, 15:24
Não consigo enviar e-mails em nenhum protocolo do OTRS [RESOLVIDO]

Last post by fakezero « 26 Jun 2020, 20:50
Replies: 9
by fakezero » 20 Jun 2020, 14:45

9 Replies

2030 Views

Last post by fakezero
26 Jun 2020, 20:50
Core.Agent.TicketAction is undefined OTRS 3.1

Last post by opala791 « 23 Apr 2020, 16:17

by opala791 » 23 Apr 2020, 16:17

0 Replies

1790 Views

Last post by opala791
23 Apr 2020, 16:17
Erro com o addon Survey

Last post by andsongomes « 05 Mar 2020, 21:48

by andsongomes » 05 Mar 2020, 21:48

0 Replies

1642 Views

Last post by andsongomes
05 Mar 2020, 21:48
Conceder permissão de serviços para vários usuários

Last post by andsongomes « 05 Mar 2020, 03:02

by andsongomes » 05 Mar 2020, 03:02

0 Replies

1416 Views

Last post by andsongomes
05 Mar 2020, 03:02
Integrando

Last post by arturfortunato « 31 Jan 2020, 19:10

by arturfortunato » 31 Jan 2020, 19:10

0 Replies

1558 Views

Last post by arturfortunato
31 Jan 2020, 19:10
Grupo ADMIN inativado

Last post by lfregnani « 10 Jan 2020, 15:11
Replies: 2
by lfregnani » 24 Jul 2017, 22:07

2 Replies

23852 Views

Last post by lfregnani
10 Jan 2020, 15:11
Matrix Criticidade-Impacto-Prioridade - Problema

Last post by SSpt « 15 Nov 2019, 00:40

by SSpt » 15 Nov 2019, 00:40

0 Replies

2310 Views

Last post by SSpt
15 Nov 2019, 00:40
Problema ao envio automaticos de email OTRS

Last post by suportevibra « 24 Oct 2019, 15:39
Replies: 3
by suportevibra » 23 Oct 2019, 20:07

3 Replies

1881 Views

Last post by suportevibra
24 Oct 2019, 15:39
Secure Mode - Modo Seguro tem de estar ativado!

Last post by axavier34 « 23 Sep 2019, 21:18

by axavier34 » 23 Sep 2019, 21:18

0 Replies

2411 Views

Last post by axavier34
23 Sep 2019, 21:18
ACL para alterar a prioridade do tciket

Last post by gusmaer « 12 Sep 2019, 18:08

by gusmaer » 12 Sep 2019, 18:08

0 Replies

2103 Views

Last post by gusmaer
12 Sep 2019, 18:08
Desbloquear Ticket Escalado!

Last post by fcasal « 21 Aug 2019, 09:03
Replies: 1
by SoheylaMathias » 06 Aug 2019, 22:45

1 Replies

1801 Views

Last post by fcasal
21 Aug 2019, 09:03
Alteração formato data na extração de relatórios

Last post by jmdemetrio « 29 Mar 2019, 10:33

by jmdemetrio » 29 Mar 2019, 10:33

0 Replies

2834 Views

Last post by jmdemetrio
29 Mar 2019, 10:33
Receber emails com apenas uma conta

Last post by giovanif « 23 Mar 2019, 12:32

by giovanif » 23 Mar 2019, 12:32

0 Replies

2585 Views

Last post by giovanif
23 Mar 2019, 12:32
OTRS parou de enviar e receber e-mails

Last post by clayton « 07 Nov 2018, 20:18

by clayton » 07 Nov 2018, 20:18

0 Replies

37844 Views

Last post by clayton
07 Nov 2018, 20:18
[Video ajuda] Daemon is not running

Last post by marcosaurelio « 30 Sep 2018, 01:46

by marcosaurelio » 30 Sep 2018, 01:46

0 Replies

6073 Views

Last post by marcosaurelio
30 Sep 2018, 01:46
Fiz a alteração para https pelo sysconfig

Last post by fabiocanto « 19 Sep 2018, 20:10

by fabiocanto » 19 Sep 2018, 20:10

0 Replies

4263 Views

Last post by fabiocanto
19 Sep 2018, 20:10
Ocultar "Desenvolvido por OTRS"

Last post by marcosaurelio « 08 Sep 2018, 23:16
Replies: 1
by guarienti » 10 Jul 2018, 20:18

1 Replies

7154 Views

Last post by marcosaurelio
08 Sep 2018, 23:16
Informações do ticket não aparecem

Last post by 303536 « 22 May 2018, 12:44
Replies: 1
by tuliovsmartins » 16 May 2018, 15:06

1 Replies

22772 Views

Last post by 303536
22 May 2018, 12:44
Logs de Eventos

Last post by 303536 « 14 May 2018, 10:39
Replies: 1
by arkivox » 08 May 2018, 16:22

1 Replies

18589 Views

Last post by 303536
14 May 2018, 10:39
Incluir multiplas informações no Campo "Processo" Dento de Atendente genérico

Last post by 303536 « 14 May 2018, 10:37
Replies: 1
by Gus » 02 May 2018, 21:30

1 Replies

22480 Views

Last post by 303536
14 May 2018, 10:37
Erro no SQL

Last post by claudionor « 28 Feb 2018, 15:15
Replies: 2
by claudionor » 23 Feb 2018, 21:13

2 Replies

28975 Views

Last post by claudionor
28 Feb 2018, 15:15
Não consigo alterar atributos dos usuários

Last post by claudionor « 16 Feb 2018, 21:48

by claudionor » 16 Feb 2018, 21:48

0 Replies

21418 Views

Last post by claudionor
16 Feb 2018, 21:48
DBUpdate-to-6.pl: utf8 "\xE1" does not map to Unicode at /opt/otrs/Kernel/System/Main.pm line 340, <$FH> chunk 1.

Last post by 303536 « 15 Feb 2018, 13:34
Replies: 1
by brunocampos87 » 02 Feb 2018, 15:12

1 Replies

21855 Views

Last post by 303536
15 Feb 2018, 13:34
Relatorio.

Last post by vinnysouza92 « 11 Dec 2017, 22:42

by vinnysouza92 » 11 Dec 2017, 22:42

0 Replies

21980 Views

Last post by vinnysouza92
11 Dec 2017, 22:42
Erro ao aceder visão dos tickets por fila (AgentTicketQueue)

Last post by iclaude « 02 Nov 2017, 09:22

by iclaude » 02 Nov 2017, 09:22

0 Replies

22939 Views

Last post by iclaude
02 Nov 2017, 09:22
Dúvidas de como aumentar o espaço no OTRS v4, pois meu servidor está travando constantemente!

Last post by walissom « 30 Oct 2017, 12:46
Replies: 1
by walissom » 26 Oct 2017, 17:15

1 Replies

21590 Views

Last post by walissom
30 Oct 2017, 12:46
[RESOLVIDO] Erro nos Serviços com OTRS 5s

Last post by iclaude « 16 Oct 2017, 15:34
Replies: 1
by iclaude » 10 Oct 2017, 09:13

1 Replies

22110 Views

Last post by iclaude
16 Oct 2017, 15:34
Customer Login

Last post by c4xander « 06 Oct 2017, 22:54

by c4xander » 06 Oct 2017, 22:54

0 Replies

22738 Views

Last post by c4xander
06 Oct 2017, 22:54
.:Não consigo realizar transição de atividade:. Gerenciamento de Processos

Last post by wilsonk990 « 06 Oct 2017, 15:20

by wilsonk990 » 06 Oct 2017, 15:20

0 Replies

22483 Views

Last post by wilsonk990
06 Oct 2017, 15:20
Ocultar campo "fila" e "SLA" da tela de abertura de chamados do atendente

Last post by rafa94el « 17 Aug 2017, 16:49

by rafa94el » 17 Aug 2017, 16:49

0 Replies

22946 Views

Last post by rafa94el
17 Aug 2017, 16:49
Campo obrigatorio

Last post by MPeres « 26 Jul 2017, 19:54

by MPeres » 26 Jul 2017, 19:54

0 Replies

23847 Views

Last post by MPeres
26 Jul 2017, 19:54
Filtros de E-mail

Last post by rubensneto « 25 Jul 2017, 14:35

by rubensneto » 25 Jul 2017, 14:35

0 Replies

23272 Views

Last post by rubensneto
25 Jul 2017, 14:35
Criar máscara em Campo Dinâmico

Last post by joserribeiro26 « 04 Jul 2017, 12:32
Replies: 2
by valthomaz » 01 Dec 2016, 20:04

2 Replies

23428 Views

Last post by joserribeiro26
04 Jul 2017, 12:32
Erros contínuos no log relacionados a IMAP

Last post by vjunior1981 « 29 Jun 2017, 14:04

by vjunior1981 » 29 Jun 2017, 14:04

0 Replies

22851 Views

Last post by vjunior1981
29 Jun 2017, 14:04
Relatorio de chamados criado x fechados de 30 dias

Last post by edioilha « 25 Jun 2017, 22:32
Replies: 3
by psouza » 29 May 2017, 18:24

3 Replies

23446 Views

Last post by edioilha
25 Jun 2017, 22:32
Zero a esquerda no número do ticket

Last post by edioilha « 15 Jun 2017, 04:33
Replies: 1
by maykonponce » 06 Apr 2017, 01:15

1 Replies

22343 Views

Last post by edioilha
15 Jun 2017, 04:33
dynamic fields "amarrados".

Last post by bft « 06 Jun 2017, 14:30
Replies: 3
by hugutux » 30 May 2017, 03:43

3 Replies

24253 Views

Last post by bft
06 Jun 2017, 14:30

New Topic

286 topics

Return to Board Index

Forum permissions

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum