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Dúvida com escalamentos

Last post by thiagoperinotti « 11 Oct 2021, 21:33
Replies: 1
by thiagoperinotti » 13 Sep 2021, 21:11

1 Replies

142 Views

Last post by thiagoperinotti
11 Oct 2021, 21:33
Envio de Pesquisas de Satisfação por fila

Last post by dfoliveira « 26 Jul 2021, 05:14

by dfoliveira » 26 Jul 2021, 05:14

0 Replies

140 Views

Last post by dfoliveira
26 Jul 2021, 05:14
Suspender SLA count nos Fins de Semana

Last post by iwill « 10 Feb 2021, 13:21

by iwill » 10 Feb 2021, 13:21

0 Replies

2297 Views

Last post by iwill
10 Feb 2021, 13:21
Time_accounting table error

Last post by gusmaer « 03 Nov 2020, 14:19

by gusmaer » 03 Nov 2020, 14:19

0 Replies

1518 Views

Last post by gusmaer
03 Nov 2020, 14:19
Envio de e-mails quando o usuario abre um chamado

Last post by Gomesjr « 13 Oct 2020, 14:13
Replies: 2
by clauferhf » 24 Jun 2020, 18:36

2 Replies

1152 Views

Last post by Gomesjr
13 Oct 2020, 14:13
Customizar link do ticket

Last post by Gomesjr « 13 Oct 2020, 14:11

by Gomesjr » 13 Oct 2020, 14:11

0 Replies

1069 Views

Last post by Gomesjr
13 Oct 2020, 14:11
Automação ITSM

Last post by jpgarcia « 07 Oct 2020, 18:23

by jpgarcia » 07 Oct 2020, 18:23

0 Replies

1252 Views

Last post by jpgarcia
07 Oct 2020, 18:23
Texto padrão na interface do usuário (Customer)

Last post by amdkryn « 05 Oct 2020, 14:49
Replies: 5
by amdkryn » 15 May 2015, 13:01

5 Replies

9608 Views

Last post by amdkryn
05 Oct 2020, 14:49
Query extrair subserviço

Last post by dfoliveira « 26 Sep 2020, 00:44

by dfoliveira » 26 Sep 2020, 00:44

0 Replies

1323 Views

Last post by dfoliveira
26 Sep 2020, 00:44
Associar ticket a atenendente (Proprietário)

Last post by Gomesjr « 23 Sep 2020, 17:02

by Gomesjr » 23 Sep 2020, 17:02

0 Replies

1208 Views

Last post by Gomesjr
23 Sep 2020, 17:02
erro postgresql "pg_toast_163980_index"

Last post by clayton « 28 Aug 2020, 14:27
Replies: 1
by clayton » 25 Mar 2019, 22:01

1 Replies

2636 Views

Last post by clayton
28 Aug 2020, 14:27
Sincronizar dados dos usuários

Last post by dfoliveira « 23 Aug 2020, 22:37

by dfoliveira » 23 Aug 2020, 22:37

0 Replies

1286 Views

Last post by dfoliveira
23 Aug 2020, 22:37
Como ativar o botão de DIVIDIR

Last post by Huberlandio « 15 Jul 2020, 14:43

by Huberlandio » 15 Jul 2020, 14:43

0 Replies

1738 Views

Last post by Huberlandio
15 Jul 2020, 14:43
Ocultar visualização do Acordo de Nível de Serviço

Last post by olucasgurgel « 01 Jul 2020, 15:24

by olucasgurgel » 01 Jul 2020, 15:24

0 Replies

1444 Views

Last post by olucasgurgel
01 Jul 2020, 15:24
Não consigo enviar e-mails em nenhum protocolo do OTRS [RESOLVIDO]

Last post by fakezero « 26 Jun 2020, 20:50
Replies: 9
by fakezero » 20 Jun 2020, 14:45

9 Replies

2287 Views

Last post by fakezero
26 Jun 2020, 20:50
Core.Agent.TicketAction is undefined OTRS 3.1

Last post by opala791 « 23 Apr 2020, 16:17

by opala791 » 23 Apr 2020, 16:17

0 Replies

1879 Views

Last post by opala791
23 Apr 2020, 16:17
Erro com o addon Survey

Last post by andsongomes « 05 Mar 2020, 21:48

by andsongomes » 05 Mar 2020, 21:48

0 Replies

1717 Views

Last post by andsongomes
05 Mar 2020, 21:48
Conceder permissão de serviços para vários usuários

Last post by andsongomes « 05 Mar 2020, 03:02

by andsongomes » 05 Mar 2020, 03:02

0 Replies

1479 Views

Last post by andsongomes
05 Mar 2020, 03:02
Integrando

Last post by arturfortunato « 31 Jan 2020, 19:10

by arturfortunato » 31 Jan 2020, 19:10

0 Replies

1627 Views

Last post by arturfortunato
31 Jan 2020, 19:10
Grupo ADMIN inativado

Last post by lfregnani « 10 Jan 2020, 15:11
Replies: 2
by lfregnani » 24 Jul 2017, 22:07

2 Replies

26350 Views

Last post by lfregnani
10 Jan 2020, 15:11
Matrix Criticidade-Impacto-Prioridade - Problema

Last post by SSpt « 15 Nov 2019, 00:40

by SSpt » 15 Nov 2019, 00:40

0 Replies

2446 Views

Last post by SSpt
15 Nov 2019, 00:40
Problema ao envio automaticos de email OTRS

Last post by suportevibra « 24 Oct 2019, 15:39
Replies: 3
by suportevibra » 23 Oct 2019, 20:07

3 Replies

2033 Views

Last post by suportevibra
24 Oct 2019, 15:39
Secure Mode - Modo Seguro tem de estar ativado!

Last post by axavier34 « 23 Sep 2019, 21:18

by axavier34 » 23 Sep 2019, 21:18

0 Replies

2586 Views

Last post by axavier34
23 Sep 2019, 21:18
ACL para alterar a prioridade do tciket

Last post by gusmaer « 12 Sep 2019, 18:08

by gusmaer » 12 Sep 2019, 18:08

0 Replies

2288 Views

Last post by gusmaer
12 Sep 2019, 18:08
Desbloquear Ticket Escalado!

Last post by fcasal « 21 Aug 2019, 09:03
Replies: 1
by SoheylaMathias » 06 Aug 2019, 22:45

1 Replies

1940 Views

Last post by fcasal
21 Aug 2019, 09:03
Alteração formato data na extração de relatórios

Last post by jmdemetrio « 29 Mar 2019, 10:33

by jmdemetrio » 29 Mar 2019, 10:33

0 Replies

3183 Views

Last post by jmdemetrio
29 Mar 2019, 10:33
Receber emails com apenas uma conta

Last post by giovanif « 23 Mar 2019, 12:32

by giovanif » 23 Mar 2019, 12:32

0 Replies

2877 Views

Last post by giovanif
23 Mar 2019, 12:32
OTRS parou de enviar e receber e-mails

Last post by clayton « 07 Nov 2018, 20:18

by clayton » 07 Nov 2018, 20:18

0 Replies

38235 Views

Last post by clayton
07 Nov 2018, 20:18
[Video ajuda] Daemon is not running

Last post by marcosaurelio « 30 Sep 2018, 01:46

by marcosaurelio » 30 Sep 2018, 01:46

0 Replies

6413 Views

Last post by marcosaurelio
30 Sep 2018, 01:46
Fiz a alteração para https pelo sysconfig

Last post by fabiocanto « 19 Sep 2018, 20:10

by fabiocanto » 19 Sep 2018, 20:10

0 Replies

4551 Views

Last post by fabiocanto
19 Sep 2018, 20:10
Ocultar "Desenvolvido por OTRS"

Last post by marcosaurelio « 08 Sep 2018, 23:16
Replies: 1
by guarienti » 10 Jul 2018, 20:18

1 Replies

7787 Views

Last post by marcosaurelio
08 Sep 2018, 23:16
Informações do ticket não aparecem

Last post by 303536 « 22 May 2018, 12:44
Replies: 1
by tuliovsmartins » 16 May 2018, 15:06

1 Replies

25184 Views

Last post by 303536
22 May 2018, 12:44
Logs de Eventos

Last post by 303536 « 14 May 2018, 10:39
Replies: 1
by arkivox » 08 May 2018, 16:22

1 Replies

20588 Views

Last post by 303536
14 May 2018, 10:39
Incluir multiplas informações no Campo "Processo" Dento de Atendente genérico

Last post by 303536 « 14 May 2018, 10:37
Replies: 1
by Gus » 02 May 2018, 21:30

1 Replies

24898 Views

Last post by 303536
14 May 2018, 10:37
Erro no SQL

Last post by claudionor « 28 Feb 2018, 15:15
Replies: 2
by claudionor » 23 Feb 2018, 21:13

2 Replies

32029 Views

Last post by claudionor
28 Feb 2018, 15:15
Não consigo alterar atributos dos usuários

Last post by claudionor « 16 Feb 2018, 21:48

by claudionor » 16 Feb 2018, 21:48

0 Replies

23698 Views

Last post by claudionor
16 Feb 2018, 21:48
DBUpdate-to-6.pl: utf8 "\xE1" does not map to Unicode at /opt/otrs/Kernel/System/Main.pm line 340, <$FH> chunk 1.

Last post by 303536 « 15 Feb 2018, 13:34
Replies: 1
by brunocampos87 » 02 Feb 2018, 15:12

1 Replies

24208 Views

Last post by 303536
15 Feb 2018, 13:34
Relatorio.

Last post by vinnysouza92 « 11 Dec 2017, 22:42

by vinnysouza92 » 11 Dec 2017, 22:42

0 Replies

24332 Views

Last post by vinnysouza92
11 Dec 2017, 22:42
Erro ao aceder visão dos tickets por fila (AgentTicketQueue)

Last post by iclaude « 02 Nov 2017, 09:22

by iclaude » 02 Nov 2017, 09:22

0 Replies

25372 Views

Last post by iclaude
02 Nov 2017, 09:22
Dúvidas de como aumentar o espaço no OTRS v4, pois meu servidor está travando constantemente!

Last post by walissom « 30 Oct 2017, 12:46
Replies: 1
by walissom » 26 Oct 2017, 17:15

1 Replies

23882 Views

Last post by walissom
30 Oct 2017, 12:46
[RESOLVIDO] Erro nos Serviços com OTRS 5s

Last post by iclaude « 16 Oct 2017, 15:34
Replies: 1
by iclaude » 10 Oct 2017, 09:13

1 Replies

24511 Views

Last post by iclaude
16 Oct 2017, 15:34
Customer Login

Last post by c4xander « 06 Oct 2017, 22:54

by c4xander » 06 Oct 2017, 22:54

0 Replies

25240 Views

Last post by c4xander
06 Oct 2017, 22:54
.:Não consigo realizar transição de atividade:. Gerenciamento de Processos

Last post by wilsonk990 « 06 Oct 2017, 15:20

by wilsonk990 » 06 Oct 2017, 15:20

0 Replies

24875 Views

Last post by wilsonk990
06 Oct 2017, 15:20
Ocultar campo "fila" e "SLA" da tela de abertura de chamados do atendente

Last post by rafa94el « 17 Aug 2017, 16:49

by rafa94el » 17 Aug 2017, 16:49

0 Replies

25391 Views

Last post by rafa94el
17 Aug 2017, 16:49
Campo obrigatorio

Last post by MPeres « 26 Jul 2017, 19:54

by MPeres » 26 Jul 2017, 19:54

0 Replies

26453 Views

Last post by MPeres
26 Jul 2017, 19:54
Filtros de E-mail

Last post by rubensneto « 25 Jul 2017, 14:35

by rubensneto » 25 Jul 2017, 14:35

0 Replies

25796 Views

Last post by rubensneto
25 Jul 2017, 14:35
Criar máscara em Campo Dinâmico

Last post by joserribeiro26 « 04 Jul 2017, 12:32
Replies: 2
by valthomaz » 01 Dec 2016, 20:04

2 Replies

25901 Views

Last post by joserribeiro26
04 Jul 2017, 12:32
Erros contínuos no log relacionados a IMAP

Last post by vjunior1981 « 29 Jun 2017, 14:04

by vjunior1981 » 29 Jun 2017, 14:04

0 Replies

25329 Views

Last post by vjunior1981
29 Jun 2017, 14:04
Relatorio de chamados criado x fechados de 30 dias

Last post by edioilha « 25 Jun 2017, 22:32
Replies: 3
by psouza » 29 May 2017, 18:24

3 Replies

25918 Views

Last post by edioilha
25 Jun 2017, 22:32
Zero a esquerda no número do ticket

Last post by edioilha « 15 Jun 2017, 04:33
Replies: 1
by maykonponce » 06 Apr 2017, 01:15

1 Replies

24733 Views

Last post by edioilha
15 Jun 2017, 04:33

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