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change email address for autoresponse

Last post by johnn « 14 May 2010, 18:42
Replies: 2
by johnn » 14 May 2010, 00:44

2 Replies

5343 Views

Last post by johnn
14 May 2010, 18:42
Reply from customer updated into case note

Last post by jojo « 14 May 2010, 11:12
Replies: 2
by limsm » 12 May 2010, 12:17

2 Replies

2591 Views

Last post by jojo
14 May 2010, 11:12
how to get the stats of a agent who worked on customer

Last post by jojo « 13 May 2010, 18:39
Replies: 4
by Esther » 12 May 2010, 23:18

4 Replies

3801 Views

Last post by jojo
13 May 2010, 18:39
cannot install additional package

Last post by andreaconsadori « 13 May 2010, 16:28
Replies: 1
by andreaconsadori » 13 May 2010, 11:55

1 Replies

3148 Views

Last post by andreaconsadori
13 May 2010, 16:28
Not able to "Compose Answer (email)"

Last post by pekkaar « 13 May 2010, 16:13
Replies: 12
by janjohansson » 19 Apr 2010, 21:22

12 Replies

10217 Views

Last post by pekkaar
13 May 2010, 16:13
Installation and Implementation on several helpdesk PCs?

Last post by jojo « 13 May 2010, 09:01
Replies: 1
by dai2809 » 13 May 2010, 02:19

1 Replies

2839 Views

Last post by jojo
13 May 2010, 09:01
How do you configure incoming mail settings in Windows?

Last post by dai2809 « 13 May 2010, 00:09
Replies: 5
by dai2809 » 11 May 2010, 22:19

5 Replies

5079 Views

Last post by dai2809
13 May 2010, 00:09
OTRS cannot connect to pop.gmail.com?? Please help

Last post by jojo « 12 May 2010, 22:16
Replies: 1
by dai2809 » 12 May 2010, 21:58

1 Replies

2713 Views

Last post by jojo
12 May 2010, 22:16
Ticket is reopened with "followup"

Last post by Daniel Obee « 12 May 2010, 09:09
Replies: 3
by zigzagbe » 09 May 2010, 15:54

3 Replies

4004 Views

Last post by Daniel Obee
12 May 2010, 09:09
how to set Incoming replies directly to queue?

Last post by Daniel Obee « 11 May 2010, 16:54
Replies: 4
by Fredzz » 29 Apr 2010, 15:11

4 Replies

4589 Views

Last post by Daniel Obee
11 May 2010, 16:54
How do you set up Fetchmail?

Last post by dai2809 « 11 May 2010, 10:41

by dai2809 » 11 May 2010, 10:41

0 Replies

2174 Views

Last post by dai2809
11 May 2010, 10:41
Change OTRS default font

Last post by Dizzy « 10 May 2010, 17:56
Replies: 2
by Duncan » 06 May 2010, 10:00

2 Replies

4431 Views

Last post by Dizzy
10 May 2010, 17:56
Can not filter incoming message(Tickets)

Last post by crythias « 07 May 2010, 17:24
Replies: 5
by Alex11 » 06 May 2010, 07:46

5 Replies

4489 Views

Last post by crythias
07 May 2010, 17:24
Adding notes doesn't send emails

Last post by crythias « 06 May 2010, 17:57
Replies: 1
by ajm83 » 06 May 2010, 11:57

1 Replies

3580 Views

Last post by crythias
06 May 2010, 17:57
Customer's procedures fail with multiple backend

Last post by danzone « 05 May 2010, 11:05

by danzone » 05 May 2010, 11:05

0 Replies

3181 Views

Last post by danzone
05 May 2010, 11:05
LDAP lookup for customer after ticket created

Last post by crythias « 04 May 2010, 19:26
Replies: 1
by crythias » 04 May 2010, 18:56

1 Replies

2848 Views

Last post by crythias
04 May 2010, 19:26
SLA, Recovery Time, Solution Time

Last post by musso « 04 May 2010, 10:03

by musso » 04 May 2010, 10:03

0 Replies

2243 Views

Last post by musso
04 May 2010, 10:03
FAQ Text in AgentComposeTicket

Last post by Mike_B « 02 May 2010, 13:51
Replies: 1
by PumaYaYa » 30 Apr 2010, 17:44

1 Replies

2684 Views

Last post by Mike_B
02 May 2010, 13:51
Manage ticket number position

Last post by Mike_B « 02 May 2010, 13:47
Replies: 1
by zigzagbe » 01 May 2010, 22:31

1 Replies

2891 Views

Last post by Mike_B
02 May 2010, 13:47
Implementing FAQs

Last post by zigzagbe « 30 Apr 2010, 18:38
Replies: 2
by zigzagbe » 30 Apr 2010, 17:05

2 Replies

3304 Views

Last post by zigzagbe
30 Apr 2010, 18:38
HTTP error 404 reset password token

Last post by PumaYaYa « 30 Apr 2010, 17:39
Replies: 1
by jmedcraft » 29 Apr 2010, 12:35

1 Replies

2996 Views

Last post by PumaYaYa
30 Apr 2010, 17:39
Problem with locked tickets view

Last post by thorin « 29 Apr 2010, 10:53

by thorin » 29 Apr 2010, 10:53

0 Replies

2897 Views

Last post by thorin
29 Apr 2010, 10:53
You have an error in your SQL syntax;

Last post by RickyA « 28 Apr 2010, 16:44

by RickyA » 28 Apr 2010, 16:44

0 Replies

3873 Views

Last post by RickyA
28 Apr 2010, 16:44
Age column on customer.pl and index.pl

Last post by mashiara « 27 Apr 2010, 10:58
Replies: 6
by mashiara » 26 Apr 2010, 12:14

6 Replies

6306 Views

Last post by mashiara
27 Apr 2010, 10:58
Changing queue from compose answer form

Last post by kugaevsky « 27 Apr 2010, 09:47

by kugaevsky » 27 Apr 2010, 09:47

0 Replies

2508 Views

Last post by kugaevsky
27 Apr 2010, 09:47
7 Day Stat Graph Custom Colors?

Last post by agcook « 25 Apr 2010, 03:03

by agcook » 25 Apr 2010, 03:03

0 Replies

2700 Views

Last post by agcook
25 Apr 2010, 03:03
Problem with SLA's, Services and survey

Last post by Xardus « 24 Apr 2010, 17:32

by Xardus » 24 Apr 2010, 17:32

0 Replies

2831 Views

Last post by Xardus
24 Apr 2010, 17:32
different freetext shown depending on customer/service

Last post by agcook « 23 Apr 2010, 16:55
Replies: 4
by leocertuche » 21 Apr 2010, 21:27

4 Replies

5669 Views

Last post by agcook
23 Apr 2010, 16:55
"close" queues to specific users

Last post by ferrosti « 23 Apr 2010, 15:26
Replies: 3
by zigzagbe » 22 Apr 2010, 02:19

3 Replies

4241 Views

Last post by ferrosti
23 Apr 2010, 15:26
please help

Last post by tomas « 23 Apr 2010, 10:09
Replies: 14
by tomas » 14 Apr 2010, 08:51

14 Replies

12502 Views

Last post by tomas
23 Apr 2010, 10:09
"Alert" option. Is there any such option?

Last post by Mike_B « 23 Apr 2010, 08:43
Replies: 4
by niccotrs » 21 Apr 2010, 15:49

4 Replies

5374 Views

Last post by Mike_B
23 Apr 2010, 08:43
Manage the mention "XXX wrote : ..."

Last post by diginin « 23 Apr 2010, 08:37
Replies: 3
by zigzagbe » 22 Apr 2010, 22:32

3 Replies

4654 Views

Last post by diginin
23 Apr 2010, 08:37
New agents not receiving email notifications

Last post by diginin « 22 Apr 2010, 21:30
Replies: 4
by ckolling » 22 Apr 2010, 19:55

4 Replies

5938 Views

Last post by diginin
22 Apr 2010, 21:30
Change status

Last post by diginin « 22 Apr 2010, 20:26
Replies: 1
by technicolor » 22 Apr 2010, 17:41

1 Replies

3540 Views

Last post by diginin
22 Apr 2010, 20:26
HELP Installing OTRS onto RHEL 5.5

Last post by mario156 « 22 Apr 2010, 14:25
Replies: 1
by marc_medina » 21 Apr 2010, 23:38

1 Replies

3644 Views

Last post by mario156
22 Apr 2010, 14:25
insert additional information fields for customers

Last post by andry79 « 22 Apr 2010, 09:42
Replies: 2
by andry79 » 21 Apr 2010, 16:40

2 Replies

4017 Views

Last post by andry79
22 Apr 2010, 09:42
modify a text in ticket

Last post by andry79 « 22 Apr 2010, 09:41
Replies: 2
by andry79 » 21 Apr 2010, 16:48

2 Replies

3916 Views

Last post by andry79
22 Apr 2010, 09:41
Customer Access / Permissions to the AgentCalendar

Last post by jojo « 22 Apr 2010, 09:12
Replies: 1
by TenzoMonkee » 22 Apr 2010, 07:10

1 Replies

3577 Views

Last post by jojo
22 Apr 2010, 09:12
integrating OTRS into my web site

Last post by jojo « 21 Apr 2010, 22:24
Replies: 1
by manuthemonk » 21 Apr 2010, 21:59

1 Replies

3613 Views

Last post by jojo
21 Apr 2010, 22:24
The customer sees nobody note on his ticket.

Last post by scorpioncf « 21 Apr 2010, 13:33
Replies: 11
by scorpioncf » 21 Apr 2010, 11:07

11 Replies

11129 Views

Last post by scorpioncf
21 Apr 2010, 13:33
SimpleGateway Integration

Last post by diginin « 20 Apr 2010, 08:02
Replies: 1
by cwardell » 20 Apr 2010, 05:21

1 Replies

3879 Views

Last post by diginin
20 Apr 2010, 08:02
-e: print() on closed filehandle LOG error

Last post by tiiibs « 09 Jul 2013, 15:53
Replies: 27
by leocertuche » 14 Apr 2010, 00:39

27 Replies

33093 Views

Last post by tiiibs
09 Jul 2013, 15:53

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