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creating new tickets out of notifications (not followups)

Last post by fcasal « 16 Nov 2018, 07:29
Replies: 2
by PhyrePhoX » 20 Jun 2018, 15:47

2 Replies

11382 Views

Last post by fcasal
16 Nov 2018, 07:29
Ticket client not properly set

Last post by mdequidt « 15 Nov 2018, 12:13
Replies: 1
by mdequidt » 15 Nov 2018, 09:32

1 Replies

964 Views

Last post by mdequidt
15 Nov 2018, 12:13
SSL Glue error message

Last post by ruzzetto « 15 Nov 2018, 11:13
Replies: 10
by mcqueena » 28 Sep 2016, 17:50

10 Replies

14422 Views

Last post by ruzzetto
15 Nov 2018, 11:13
Dynamic Field Link is empty in ticket overview

Last post by PhyrePhoX « 14 Nov 2018, 20:07
Replies: 6
by PhyrePhoX » 01 Nov 2018, 16:24

6 Replies

3758 Views

Last post by PhyrePhoX
14 Nov 2018, 20:07
Removig old tickets with Generic Agent too slow

Last post by atom « 14 Nov 2018, 17:40
Replies: 8
by atom » 06 Nov 2018, 13:23

8 Replies

6127 Views

Last post by atom
14 Nov 2018, 17:40
CC function while creating ticket in customer interface | Companytickets | Default service

Last post by KevinO « 14 Nov 2018, 13:55

by KevinO » 14 Nov 2018, 13:55

0 Replies

2234 Views

Last post by KevinO
14 Nov 2018, 13:55
Drag & Drop a file in article process managament dialog otrs 6.0.10

Last post by fcasal « 14 Nov 2018, 11:28
Replies: 1
by guillermoceballos » 14 Nov 2018, 10:24

1 Replies

1522 Views

Last post by fcasal
14 Nov 2018, 11:28
Hold/Hide Ticket

Last post by Homesick89 « 14 Nov 2018, 10:41
Replies: 4
by Homesick89 » 12 Nov 2018, 09:43

4 Replies

1882 Views

Last post by Homesick89
14 Nov 2018, 10:41
TicketStateSet in process management Otrs 6.0.10

Last post by guillermoceballos « 14 Nov 2018, 10:14
Replies: 2
by guillermoceballos » 07 Nov 2018, 10:42

2 Replies

1845 Views

Last post by guillermoceballos
14 Nov 2018, 10:14
Nested sorting on tickets

Last post by fcasal « 13 Nov 2018, 15:25
Replies: 2
by fsidoli » 05 Nov 2018, 11:19

2 Replies

1631 Views

Last post by fcasal
13 Nov 2018, 15:25
[OTRS 6] New ticket issue JS

Last post by ruzzetto « 12 Nov 2018, 18:56
Replies: 7
by ruzzetto » 06 Nov 2018, 18:30

7 Replies

3166 Views

Last post by ruzzetto
12 Nov 2018, 18:56
Add Dynamic Field to TicketZoom Customer Information

Last post by inesc « 09 Nov 2018, 16:39
Replies: 2
by benk » 20 Jan 2018, 11:16

2 Replies

3025 Views

Last post by inesc
09 Nov 2018, 16:39
Connection refused Is the server running on host "127.0.0.1

Last post by jojo « 08 Nov 2018, 20:26
Replies: 1
by clayton » 08 Nov 2018, 19:53

1 Replies

1658 Views

Last post by jojo
08 Nov 2018, 20:26
CMDB Overview columns

Last post by root « 08 Nov 2018, 16:54
Replies: 10
by lmasal » 25 Jan 2015, 13:19

10 Replies

7974 Views

Last post by root
08 Nov 2018, 16:54
Dynamic field in a notification email

Last post by christianclavet « 08 Nov 2018, 15:46
Replies: 2
by christianclavet » 07 Nov 2018, 17:58

2 Replies

2766 Views

Last post by christianclavet
08 Nov 2018, 15:46
Does not send or receive email

Last post by clayton « 08 Nov 2018, 12:00
Replies: 5
by clayton » 07 Nov 2018, 20:13

5 Replies

2214 Views

Last post by clayton
08 Nov 2018, 12:00
Customer information

Last post by inesc « 07 Nov 2018, 18:04

by inesc » 07 Nov 2018, 18:04

0 Replies

2438 Views

Last post by inesc
07 Nov 2018, 18:04
[SOLVED]Error running SchedulerCronTaskManage after enter in daylight timezone

Last post by Rsardinha « 06 Nov 2018, 18:04
Replies: 1
by Rsardinha » 06 Nov 2018, 17:54

1 Replies

1675 Views

Last post by Rsardinha
06 Nov 2018, 18:04
OTRS behind nginx reverse proxy

Last post by robertsuszek « 06 Nov 2018, 15:26
Replies: 2
by robertsuszek » 06 Nov 2018, 14:30

2 Replies

4552 Views

Last post by robertsuszek
06 Nov 2018, 15:26
replace Subject with dropdown Field

Last post by jmishal « 06 Nov 2018, 12:43

by jmishal » 06 Nov 2018, 12:43

0 Replies

2296 Views

Last post by jmishal
06 Nov 2018, 12:43
Assign dinamyc field combination

Last post by guillermoceballos « 05 Nov 2018, 18:50
Replies: 3
by guillermoceballos » 22 Oct 2018, 13:32

3 Replies

2782 Views

Last post by guillermoceballos
05 Nov 2018, 18:50
JSON errors on new tickets notifications

Last post by albercuba « 02 Nov 2018, 15:14
Replies: 5
by albercuba » 25 Oct 2018, 17:03

5 Replies

2907 Views

Last post by albercuba
02 Nov 2018, 15:14
OTRS for helpDesk (INTERNAL Tickets)

Last post by jmishal « 01 Nov 2018, 13:55

by jmishal » 01 Nov 2018, 13:55

0 Replies

2253 Views

Last post by jmishal
01 Nov 2018, 13:55
Default Queue for New Tickets

Last post by Baeckerjunge « 01 Nov 2018, 13:15
Replies: 7
by Paulc » 06 Feb 2014, 14:20

7 Replies

4902 Views

Last post by Baeckerjunge
01 Nov 2018, 13:15
Issues with https://opar.perl-services.de/repo/add

Last post by seberget2 « 30 Oct 2018, 15:46
Replies: 3
by seberget2 » 26 Dec 2017, 14:16

3 Replies

2586 Views

Last post by seberget2
30 Oct 2018, 15:46
SysConfig says invalid value for some CustomerFrontend::Navigation settings

Last post by WinDanesz « 30 Oct 2018, 10:50

by WinDanesz » 30 Oct 2018, 10:50

0 Replies

2267 Views

Last post by WinDanesz
30 Oct 2018, 10:50
How do I export my Tickets from OTRS 5 to CSV

Last post by christianclavet « 29 Oct 2018, 14:25
Replies: 4
by psharer4062 » 25 Oct 2018, 23:05

4 Replies

8407 Views

Last post by christianclavet
29 Oct 2018, 14:25
Change OTRS to 12 hour format

Last post by jakecovert « 26 Oct 2018, 22:36
Replies: 1
by altjx » 13 May 2011, 22:12

1 Replies

1813 Views

Last post by jakecovert
26 Oct 2018, 22:36
Unable to login to customer portal

Last post by retro2707 « 25 Oct 2018, 13:53
Replies: 2
by retro2707 » 23 Oct 2018, 16:49

2 Replies

2655 Views

Last post by retro2707
25 Oct 2018, 13:53
Deleting duplicate CIs

Last post by lunercom « 25 Oct 2018, 11:26

by lunercom » 25 Oct 2018, 11:26

0 Replies

2155 Views

Last post by lunercom
25 Oct 2018, 11:26
LDAP Auth for agents and customers

Last post by albercuba « 24 Oct 2018, 14:11
Replies: 12
by albercuba » 22 Oct 2018, 14:54

12 Replies

6688 Views

Last post by albercuba
24 Oct 2018, 14:11
Update OTRS 5.0.11 to 6.0.12 AND CentOS 6 to 7

Last post by mkunz « 24 Oct 2018, 10:44
Replies: 3
by mkunz » 23 Oct 2018, 18:37

3 Replies

2160 Views

Last post by mkunz
24 Oct 2018, 10:44
Negative My Locked Tickets number

Last post by root « 23 Oct 2018, 18:45
Replies: 1
by conalmullan » 23 Oct 2018, 14:39

1 Replies

723 Views

Last post by root
23 Oct 2018, 18:45
PostgreSQL migration to 6.0.6 - wrong sequences names

Last post by petrj « 23 Oct 2018, 14:42
Replies: 2
by petrj » 28 Mar 2018, 10:20

2 Replies

35172 Views

Last post by petrj
23 Oct 2018, 14:42
[Help] OTRS 6 Upgrade Issue

Last post by skullz « 22 Oct 2018, 09:38
Replies: 1
by skullz » 22 Oct 2018, 08:40

1 Replies

1352 Views

Last post by skullz
22 Oct 2018, 09:38
GenericAgent: Select tickets which are no process tickets

Last post by reneeb « 21 Oct 2018, 09:07
Replies: 2
by poncho » 16 Oct 2018, 12:47

2 Replies

2536 Views

Last post by reneeb
21 Oct 2018, 09:07
Ticket::Frontend...#Widgets#0400-ProcessInformation

Last post by guillermoceballos « 20 Oct 2018, 19:40

by guillermoceballos » 20 Oct 2018, 19:40

0 Replies

2080 Views

Last post by guillermoceballos
20 Oct 2018, 19:40
OTRS 6.0.10 - TicketArticleCreate doesn't work

Last post by guillermoceballos « 20 Oct 2018, 19:27
Replies: 4
by guillermoceballos » 19 Oct 2018, 14:15

4 Replies

3013 Views

Last post by guillermoceballos
20 Oct 2018, 19:27
Ticket keeping locked

Last post by bmichelot « 20 Oct 2018, 11:47
Replies: 2
by bmichelot » 18 Oct 2018, 09:46

2 Replies

2182 Views

Last post by bmichelot
20 Oct 2018, 11:47
OTRS 6.0.10 - Customer User - Preferences error

Last post by christianclavet « 19 Oct 2018, 18:02
Replies: 10
by jpalo » 01 Oct 2018, 15:28

10 Replies

6449 Views

Last post by christianclavet
19 Oct 2018, 18:02
error - OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-10

Last post by 8lackn0va « 19 Oct 2018, 09:10
Replies: 1
by pidilandia » 03 Sep 2018, 10:14

1 Replies

4010 Views

Last post by 8lackn0va
19 Oct 2018, 09:10
ERROR: OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-42 Perl: 5.16.3 OS: linux

Last post by 8lackn0va « 19 Oct 2018, 09:09
Replies: 6
by Shack » 15 May 2017, 18:20

6 Replies

10590 Views

Last post by 8lackn0va
19 Oct 2018, 09:09
ERROR Can't load dynamic field backend module for field type CustomerCompany!

Last post by cris12345 « 18 Oct 2018, 21:38

by cris12345 » 18 Oct 2018, 21:38

0 Replies

1938 Views

Last post by cris12345
18 Oct 2018, 21:38
Send email to customer after ticket creation through web service

Last post by root « 17 Oct 2018, 13:39
Replies: 6
by mfo » 16 Oct 2018, 09:19

6 Replies

2609 Views

Last post by root
17 Oct 2018, 13:39
Update 6.0.10 to 6.0.12 - "DBUpdate" needed?

Last post by MAL « 17 Oct 2018, 11:24
Replies: 2
by MAL » 16 Oct 2018, 12:19

2 Replies

1523 Views

Last post by MAL
17 Oct 2018, 11:24
Add a new field in the "Information" column inside customer ticketzoom

Last post by LLanLago « 16 Oct 2018, 15:57

by LLanLago » 16 Oct 2018, 15:57

0 Replies

1893 Views

Last post by LLanLago
16 Oct 2018, 15:57
Pause Escalation when in specific queue

Last post by retro2707 « 16 Oct 2018, 11:47
Replies: 2
by retro2707 » 15 Oct 2018, 17:06

2 Replies

1579 Views

Last post by retro2707
16 Oct 2018, 11:47
[Solved] Internal server error with ArticleContentIndex

Last post by Anatolyd « 16 Oct 2018, 11:35
Replies: 10
by Anatolyd » 18 Sep 2018, 14:38

10 Replies

5981 Views

Last post by Anatolyd
16 Oct 2018, 11:35
Disable/Hide dynamic field for a specific queue

Last post by reneeb « 16 Oct 2018, 10:24
Replies: 2
by cris12345 » 15 Oct 2018, 17:29

2 Replies

1734 Views

Last post by reneeb
16 Oct 2018, 10:24
Permanent sending problem or we reached the sending attempt limit.

Last post by wurzel « 15 Oct 2018, 19:58
Replies: 1
by rtejada » 15 Oct 2018, 18:04

1 Replies

3147 Views

Last post by wurzel
15 Oct 2018, 19:58

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