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OTRS 6 / auto reply & auto reply/new ticket

Last post by StefanK « 05 Jul 2018, 18:34
Replies: 2
by StefanK » 05 Jul 2018, 10:20

2 Replies

3974 Views

Last post by StefanK
05 Jul 2018, 18:34
editing database and web front syncro

Last post by root « 05 Jul 2018, 17:57
Replies: 1
by ermurenz » 05 Jul 2018, 15:58

1 Replies

2569 Views

Last post by root
05 Jul 2018, 17:57
OTRS6 - Attachment filename/ext affects inline vs download

Last post by reneeb « 04 Jul 2018, 08:48
Replies: 3
by e5j » 03 Jul 2018, 09:19

3 Replies

3173 Views

Last post by reneeb
04 Jul 2018, 08:48
Sort new tickets: first Priority, then age

Last post by pisoir « 01 Jul 2018, 14:29
Replies: 4
by DerMatze » 31 Jan 2014, 00:07

4 Replies

4212 Views

Last post by pisoir
01 Jul 2018, 14:29
[SOLVED] Change "Owner" name variable

Last post by fprior « 30 Jun 2018, 00:14
Replies: 4
by fprior » 28 Jun 2018, 17:46

4 Replies

4937 Views

Last post by fprior
30 Jun 2018, 00:14
TestSimple.pm invoker for beginners

Last post by dattila « 29 Jun 2018, 11:41

by dattila » 29 Jun 2018, 11:41

0 Replies

6199 Views

Last post by dattila
29 Jun 2018, 11:41
Error: OTRS Scheduler Daemon AsynchronousExecutor: Kernel::System::SysConfig-ConfigurationInvalidList()

Last post by cjw35231 « 27 Jun 2018, 15:38

by cjw35231 » 27 Jun 2018, 15:38

0 Replies

8017 Views

Last post by cjw35231
27 Jun 2018, 15:38
How to update Update Customer User using RPC.pl

Last post by raydmaxeeman « 27 Jun 2018, 15:03

by raydmaxeeman » 27 Jun 2018, 15:03

0 Replies

7013 Views

Last post by raydmaxeeman
27 Jun 2018, 15:03
ExternalTicketNumberRecognition

Last post by tuxtom « 27 Jun 2018, 12:18
Replies: 2
by tuxtom » 24 Jun 2018, 09:43

2 Replies

7028 Views

Last post by tuxtom
27 Jun 2018, 12:18
Very slow page refresh and reload

Last post by wurzel « 27 Jun 2018, 08:00
Replies: 4
by SaumyaS » 26 Jun 2018, 07:51

4 Replies

4716 Views

Last post by wurzel
27 Jun 2018, 08:00
Help on custom warning

Last post by bmichelot « 26 Jun 2018, 10:42
Replies: 3
by bmichelot » 18 Jun 2018, 11:43

3 Replies

6377 Views

Last post by bmichelot
26 Jun 2018, 10:42
Failed update..

Last post by thatguy000 « 24 Jun 2018, 20:18
Replies: 4
by thatguy000 » 21 Jun 2018, 18:52

4 Replies

6627 Views

Last post by thatguy000
24 Jun 2018, 20:18
OTRS_Customer_body HTML

Last post by rajsardhara « 19 Jun 2018, 17:47

by rajsardhara » 19 Jun 2018, 17:47

0 Replies

12258 Views

Last post by rajsardhara
19 Jun 2018, 17:47
Owner permissions - Tickets view

Last post by Phoenix78 « 19 Jun 2018, 13:52

by Phoenix78 » 19 Jun 2018, 13:52

0 Replies

11107 Views

Last post by Phoenix78
19 Jun 2018, 13:52
Route tickets by services

Last post by fcasal « 17 Jun 2018, 09:10
Replies: 1
by ruzzetto » 14 Jun 2018, 12:36

1 Replies

8698 Views

Last post by fcasal
17 Jun 2018, 09:10
[SOLVED] Dynamic filed database filled with customers

Last post by Sayannara « 15 Jun 2018, 12:54
Replies: 6
by Sayannara » 14 Jun 2018, 16:43

6 Replies

9709 Views

Last post by Sayannara
15 Jun 2018, 12:54
[SOLVED] Permissions on Dashboard view

Last post by Phoenix78 « 15 Jun 2018, 09:08
Replies: 2
by Phoenix78 » 14 Jun 2018, 10:20

2 Replies

7606 Views

Last post by Phoenix78
15 Jun 2018, 09:08
OTRS isue with SMTPTLS and Exchange 2007

Last post by amdkryn « 14 Jun 2018, 14:25
Replies: 1
by amdkryn » 11 Jun 2018, 16:07

1 Replies

10552 Views

Last post by amdkryn
14 Jun 2018, 14:25
Generic Agent subject handling?

Last post by alexus « 13 Jun 2018, 22:24
Replies: 16
by hkais » 30 May 2018, 18:01

16 Replies

23929 Views

Last post by alexus
13 Jun 2018, 22:24
Unable to set multiselect values from Postmaster filter

Last post by reneeb « 13 Jun 2018, 16:07
Replies: 1
by DavidB » 13 Jun 2018, 14:44

1 Replies

7957 Views

Last post by reneeb
13 Jun 2018, 16:07
Customer Ticket Message Javascript

Last post by ruzzetto « 11 Jun 2018, 21:53

by ruzzetto » 11 Jun 2018, 21:53

0 Replies

15271 Views

Last post by ruzzetto
11 Jun 2018, 21:53
Queue permissions

Last post by wurzel « 10 Jun 2018, 17:58
Replies: 1
by DannyDCx » 08 Jun 2018, 20:14

1 Replies

9891 Views

Last post by wurzel
10 Jun 2018, 17:58
Error: OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-00

Last post by vinesh « 08 Jun 2018, 06:51

by vinesh » 08 Jun 2018, 06:51

0 Replies

16089 Views

Last post by vinesh
08 Jun 2018, 06:51
Error of GenericAgent Job

Last post by vinesh « 08 Jun 2018, 06:50

by vinesh » 08 Jun 2018, 06:50

0 Replies

17448 Views

Last post by vinesh
08 Jun 2018, 06:50
Customer user Backend

Last post by steeman « 07 Jun 2018, 14:28
Replies: 1
by steeman » 07 Jun 2018, 13:46

1 Replies

8303 Views

Last post by steeman
07 Jun 2018, 14:28
Generic agent search for multiple words in subject

Last post by hkais « 06 Jun 2018, 17:26
Replies: 3
by peo » 12 May 2016, 10:51

3 Replies

13147 Views

Last post by hkais
06 Jun 2018, 17:26
How to check the logs?

Last post by fcasal « 05 Jun 2018, 21:06
Replies: 1
by cris12345 » 05 Jun 2018, 19:32

1 Replies

9449 Views

Last post by fcasal
05 Jun 2018, 21:06
AgentTicketLockedView performance issue

Last post by schulmann « 05 Jun 2018, 16:47
Replies: 3
by exness » 24 May 2018, 08:26

3 Replies

10944 Views

Last post by schulmann
05 Jun 2018, 16:47
Increase queue name limit

Last post by jojo « 04 Jun 2018, 13:25
Replies: 5
by otresi » 31 May 2018, 11:26

5 Replies

11682 Views

Last post by jojo
04 Jun 2018, 13:25
[Question] FAQ module with History functionality

Last post by xenos1983 « 04 Jun 2018, 10:12
Replies: 2
by xenos1983 » 22 May 2018, 10:40

2 Replies

10278 Views

Last post by xenos1983
04 Jun 2018, 10:12
Custom Ticket::NumberGenerator not selectable

Last post by billyboy88 « 04 Jun 2018, 09:45

by billyboy88 » 04 Jun 2018, 09:45

0 Replies

20987 Views

Last post by billyboy88
04 Jun 2018, 09:45
LDAP for Agents and compilation aborted

Last post by gibit « 03 Jun 2018, 16:03
Replies: 5
by gibit » 02 Jun 2018, 16:10

5 Replies

11000 Views

Last post by gibit
03 Jun 2018, 16:03
Add custom field to customer information

Last post by gibit « 02 Jun 2018, 23:08
Replies: 2
by gibit » 02 Jun 2018, 18:57

2 Replies

10134 Views

Last post by gibit
02 Jun 2018, 23:08
Generic Agent / Notifications -> Timebased Messages

Last post by PhyrePhoX « 01 Jun 2018, 12:59

by PhyrePhoX » 01 Jun 2018, 12:59

0 Replies

19319 Views

Last post by PhyrePhoX
01 Jun 2018, 12:59
SchedulerCronTaskManager::Task - Shell-Script

Last post by tuxtom « 31 May 2018, 15:54

by tuxtom » 31 May 2018, 15:54

0 Replies

20444 Views

Last post by tuxtom
31 May 2018, 15:54
Allow customer acces to specific queue

Last post by otresi « 31 May 2018, 15:06
Replies: 6
by otresi » 31 May 2018, 12:07

6 Replies

10469 Views

Last post by otresi
31 May 2018, 15:06
Customer ticket template

Last post by fcasal « 31 May 2018, 14:20
Replies: 3
by otresi » 31 May 2018, 12:47

3 Replies

10415 Views

Last post by fcasal
31 May 2018, 14:20
Using PHP Webform to Create Ticket

Last post by RDSIT « 31 May 2018, 14:07
Replies: 5
by RDSIT » 22 May 2018, 21:17

5 Replies

28417 Views

Last post by RDSIT
31 May 2018, 14:07
Opening tickets from emails

Last post by Juan « 31 May 2018, 10:53

by Juan » 31 May 2018, 10:53

0 Replies

20881 Views

Last post by Juan
31 May 2018, 10:53
Pending reminder tickets

Last post by Juan « 31 May 2018, 10:33

by Juan » 31 May 2018, 10:33

0 Replies

19906 Views

Last post by Juan
31 May 2018, 10:33
Customer phone article type - why does it not count as first response?

Last post by PhyrePhoX « 30 May 2018, 16:03
Replies: 3
by PhyrePhoX » 05 May 2018, 10:46

3 Replies

34437 Views

Last post by PhyrePhoX
30 May 2018, 16:03
OTRS isue with SMTPTLS and Office 365

Last post by vernum « 24 May 2018, 15:30
Replies: 5
by vernum » 23 May 2018, 12:37

5 Replies

13575 Views

Last post by vernum
24 May 2018, 15:30
Multiple text box in Customer Ticket Message

Last post by ruzzetto « 24 May 2018, 11:54
Replies: 2
by ruzzetto » 23 May 2018, 17:05

2 Replies

10511 Views

Last post by ruzzetto
24 May 2018, 11:54
log error after upgrading from otrs 4 to 5.0.6

Last post by root « 24 May 2018, 11:24
Replies: 19
by mrv » 01 Feb 2016, 13:30

19 Replies

24156 Views

Last post by root
24 May 2018, 11:24
Adding a Dynamic field with content from TimeAccounting Module

Last post by root « 23 May 2018, 16:36
Replies: 1
by ITLogSupport » 23 May 2018, 16:23

1 Replies

11406 Views

Last post by root
23 May 2018, 16:36
Adding email field to new note dialog

Last post by reneeb « 23 May 2018, 13:50
Replies: 1
by ITLogSupport » 23 May 2018, 13:37

1 Replies

10519 Views

Last post by reneeb
23 May 2018, 13:50
SQL Box

Last post by mzydelis « 23 May 2018, 07:33
Replies: 3
by mzydelis » 16 May 2018, 14:18

3 Replies

14307 Views

Last post by mzydelis
23 May 2018, 07:33
New status for closed tickets

Last post by airtondetoni « 22 May 2018, 15:26
Replies: 1
by airtondetoni » 18 May 2018, 22:33

1 Replies

13022 Views

Last post by airtondetoni
22 May 2018, 15:26
Remove Company Ticket in Customer portal

Last post by VedranOP « 22 May 2018, 13:42
Replies: 5
by VedranOP » 21 May 2018, 10:39

5 Replies

12078 Views

Last post by VedranOP
22 May 2018, 13:42
Can't put the ticket in pending state in otrs6

Last post by geri « 22 May 2018, 12:00
Replies: 4
by geri » 18 May 2018, 16:09

4 Replies

13116 Views

Last post by geri
22 May 2018, 12:00

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