Hello,
I noticed that on my system (OTRS 6.0. when I define an Article field for an Activity Dialog of a Process Ticket, the only available options for CommunicationChannel are OTRS and Phone, while it is not possible to select also Email channel...
On the other hand if I export the process and I edit directly the yml file setting the CommunicationChannel to Email, and then I import back the process with the edited configuration, the article is actually created with Communication Channel set as Email.
Is that an expected behavior?
thank you in advance,
Giulio
CommunicationChannel setting in Article field for Activity Dialog
Moderator: crythias
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- Znuny wizard
- Posts: 392
- Joined: 30 Dec 2010, 14:35
- Znuny Version: 6.0.x and 5.0.x
- Real Name: Giulio Soleni
- Company: IKS srl
CommunicationChannel setting in Article field for Activity Dialog
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Last edited by Giulio Soleni on 30 Jul 2018, 19:45, edited 1 time in total.
OTRS 6.0.x on CentOS 7.x with MariaDB 10.2.x database connected to an Active Directory for Agents and Customers.
ITSM and FAQ modules installed.
ITSM and FAQ modules installed.
Re: CommunicationChannel setting in Article filed for Activity Dialog
Sending E-Mails via this way only works in OTRS not in ((OTRS Community Edition))
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
- Znuny wizard
- Posts: 392
- Joined: 30 Dec 2010, 14:35
- Znuny Version: 6.0.x and 5.0.x
- Real Name: Giulio Soleni
- Company: IKS srl
Re: CommunicationChannel setting in Article field for Activity Dialog
Ok.
thank you, jojo
thank you, jojo
OTRS 6.0.x on CentOS 7.x with MariaDB 10.2.x database connected to an Active Directory for Agents and Customers.
ITSM and FAQ modules installed.
ITSM and FAQ modules installed.