Hello,
I noticed that on my system (OTRS 6.0.
![Cool 8)](./images/smilies/icon_cool.gif)
when I define an Article field for an Activity Dialog of a Process Ticket, the only available options for CommunicationChannel are OTRS and Phone, while it is not possible to select also Email channel...
set_article.png
On the other hand if I export the process and I edit directly the yml file setting the CommunicationChannel to Email, and then I import back the process with the edited configuration, the article is actually created with Communication Channel set as Email.
Is that an expected behavior?
thank you in advance,
Giulio
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OTRS 6.0.x on CentOS 7.x with MariaDB 10.2.x database connected to an Active Directory for Agents and Customers.
ITSM and FAQ modules installed.