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Reopened tickets no longer locking to user

Last post by zzz « 23 Feb 2021, 21:26
Replies: 1
by inosek » 23 Feb 2021, 20:43

1 Replies

910 Views

Last post by zzz
23 Feb 2021, 21:26
Auto start watching ticket after owner change

Last post by graychev « 23 Feb 2021, 12:41
Replies: 2
by graychev » 12 Feb 2021, 17:44

2 Replies

2632 Views

Last post by graychev
23 Feb 2021, 12:41
upgrade to otrs 6.0.30, cannot login as root@localhost

Last post by crythias « 22 Feb 2021, 17:37
Replies: 6
by ritacc » 12 Feb 2021, 01:34

6 Replies

4930 Views

Last post by crythias
22 Feb 2021, 17:37
[resolved] Install Znuny4OTRS-GIArticleSend failed

Last post by root « 22 Feb 2021, 10:36
Replies: 3
by krasseoma » 17 Feb 2021, 11:29

3 Replies

1644 Views

Last post by root
22 Feb 2021, 10:36
How to setup OTRS to fetch Gmail

Last post by crythias « 19 Feb 2021, 22:27
Replies: 2
by sare » 19 Feb 2021, 01:36

2 Replies

2829 Views

Last post by crythias
19 Feb 2021, 22:27
Error migrating 5.0.42 to 6.0.30

Last post by ITLogSupport « 19 Feb 2021, 19:17
Replies: 13
by ITLogSupport » 02 Feb 2021, 12:44

13 Replies

6035 Views

Last post by ITLogSupport
19 Feb 2021, 19:17
[SOLVED]PostMaster filter, match certain string from the body and populate Dynamic field entry

Last post by alek12z « 17 Feb 2021, 18:24
Replies: 5
by alek12z » 16 Feb 2021, 13:05

5 Replies

2138 Views

Last post by alek12z
17 Feb 2021, 18:24
Phone Ticket change DF on Queue

Last post by root « 17 Feb 2021, 15:15
Replies: 4
by hermantheF » 17 Feb 2021, 14:18

4 Replies

1421 Views

Last post by root
17 Feb 2021, 15:15
Change SMTP server

Last post by RTPalmer « 17 Feb 2021, 11:47
Replies: 7
by RTPalmer » 15 Feb 2021, 18:04

7 Replies

6235 Views

Last post by RTPalmer
17 Feb 2021, 11:47
Upgrade from OTRS 6.0.26 to Znuny 6.0.32

Last post by root « 16 Feb 2021, 12:01
Replies: 9
by msksharma » 16 Feb 2021, 04:30

9 Replies

2256 Views

Last post by root
16 Feb 2021, 12:01
How to put additional attribute/field in Customer User

Last post by graychev « 12 Feb 2021, 17:36
Replies: 2
by graychev » 08 Feb 2021, 23:01

2 Replies

1216 Views

Last post by graychev
12 Feb 2021, 17:36
Adding Note change ticket sender

Last post by root « 10 Feb 2021, 11:19
Replies: 2
by Scheatt » 09 Jan 2021, 09:21

2 Replies

1583 Views

Last post by root
10 Feb 2021, 11:19
Queues and tickets problems

Last post by reneeb « 09 Feb 2021, 17:50
Replies: 3
by Fimas » 08 Feb 2021, 19:24

3 Replies

1250 Views

Last post by reneeb
09 Feb 2021, 17:50
Migration of Plugins

Last post by alexus « 06 Feb 2021, 20:56
Replies: 3
by msksharma » 12 Jan 2021, 10:33

3 Replies

1530 Views

Last post by alexus
06 Feb 2021, 20:56
Can't write /opt/otrs/var/tmp/CacheFileStorable Permission denied

Last post by hermawan « 05 Feb 2021, 17:24
Replies: 2
by hermawan » 04 Feb 2021, 17:20

2 Replies

3582 Views

Last post by hermawan
05 Feb 2021, 17:24
Do not change ticket state on customer follow-up

Last post by esaunders « 04 Feb 2021, 19:03
Replies: 3
by esaunders » 04 Feb 2021, 02:29

3 Replies

1174 Views

Last post by esaunders
04 Feb 2021, 19:03
Hide response from customer

Last post by dsm « 03 Feb 2021, 17:47
Replies: 2
by dsm » 22 Jan 2021, 15:35

2 Replies

1090 Views

Last post by dsm
03 Feb 2021, 17:47
Dynamic Fields in the status view

Last post by ntaf « 03 Feb 2021, 15:59

by ntaf » 03 Feb 2021, 15:59

0 Replies

2324 Views

Last post by ntaf
03 Feb 2021, 15:59
Kernel::System::Ticket::Number::Date autoincrement counter not working

Last post by bah « 01 Feb 2021, 17:24
Replies: 5
by jbaptiste » 15 Jan 2021, 01:41

5 Replies

2962 Views

Last post by bah
01 Feb 2021, 17:24
Ticket with multiple recipients

Last post by reneeb « 01 Feb 2021, 17:03
Replies: 1
by msksharma » 01 Feb 2021, 13:31

1 Replies

1005 Views

Last post by reneeb
01 Feb 2021, 17:03
Deleted USER_PREFERENCES table while performing jmeter tests

Last post by drodralv « 29 Jan 2021, 23:32
Replies: 1
by drodralv » 29 Jan 2021, 12:44

1 Replies

5684 Views

Last post by drodralv
29 Jan 2021, 23:32
OTRS No TicketID is given!

Last post by alexus « 29 Jan 2021, 11:46
Replies: 9
by arberod » 26 Jan 2021, 14:14

9 Replies

4534 Views

Last post by alexus
29 Jan 2021, 11:46
Chat Communication Channel

Last post by alexus « 27 Jan 2021, 18:16
Replies: 3
by gob » 27 Jan 2021, 13:21

3 Replies

2367 Views

Last post by alexus
27 Jan 2021, 18:16
Default Email Address on Response Templates

Last post by reneeb « 26 Jan 2021, 15:05
Replies: 1
by iclaude » 26 Jan 2021, 14:11

1 Replies

906 Views

Last post by reneeb
26 Jan 2021, 15:05
Exporting Tickets from OTRS 6

Last post by roderickal96 « 25 Jan 2021, 22:13
Replies: 9
by roderickal96 » 20 Jan 2021, 18:37

9 Replies

7115 Views

Last post by roderickal96
25 Jan 2021, 22:13
Use OTRS Web Services to Update Change Request Variables

Last post by root « 23 Jan 2021, 01:34
Replies: 5
by Jpio630 » 27 Aug 2019, 22:06

5 Replies

2848 Views

Last post by root
23 Jan 2021, 01:34
ConfigItem View - Itens as link

Last post by VCSousa « 21 Jan 2021, 15:51
Replies: 3
by VCSousa » 20 Jan 2021, 14:38

3 Replies

1688 Views

Last post by VCSousa
21 Jan 2021, 15:51
Dropdown fields/options stay Loading... on Firefox

Last post by iclaude « 20 Jan 2021, 14:25
Replies: 2
by iclaude » 20 Jan 2021, 12:30

2 Replies

1075 Views

Last post by iclaude
20 Jan 2021, 14:25
User cannot see tickets in Queue but can access via ticket number

Last post by msksharma « 20 Jan 2021, 13:40
Replies: 13
by msksharma » 11 Jan 2021, 17:20

13 Replies

6771 Views

Last post by msksharma
20 Jan 2021, 13:40
OTRS 5, ticket notifications, emails with OTRS tags

Last post by ibgb « 20 Jan 2021, 09:31

by ibgb » 20 Jan 2021, 09:31

0 Replies

2471 Views

Last post by ibgb
20 Jan 2021, 09:31
Relationships between CIs

Last post by root « 19 Jan 2021, 14:25
Replies: 7
by DizzyFinger » 20 Jun 2014, 12:23

7 Replies

3432 Views

Last post by root
19 Jan 2021, 14:25
Filter setup

Last post by root « 15 Jan 2021, 10:39
Replies: 1
by ostlund01 » 15 Jan 2021, 09:54

1 Replies

898 Views

Last post by root
15 Jan 2021, 10:39
Variables in transition acts

Last post by root « 12 Jan 2021, 23:03
Replies: 2
by EduardoBido » 12 Jan 2021, 20:37

2 Replies

1770 Views

Last post by root
12 Jan 2021, 23:03
Notification recipients

Last post by EduardoBido « 12 Jan 2021, 14:30
Replies: 2
by EduardoBido » 11 Jan 2021, 21:32

2 Replies

1349 Views

Last post by EduardoBido
12 Jan 2021, 14:30
Error while running Statistics

Last post by msksharma « 12 Jan 2021, 05:46

by msksharma » 12 Jan 2021, 05:46

0 Replies

2311 Views

Last post by msksharma
12 Jan 2021, 05:46
Ticket Article Create

Last post by EduardoBido « 11 Jan 2021, 21:45
Replies: 2
by EduardoBido » 08 Jan 2021, 18:30

2 Replies

1717 Views

Last post by EduardoBido
11 Jan 2021, 21:45
Process Management with CMDB

Last post by gslongo « 08 Jan 2021, 09:56
Replies: 4
by gslongo » 07 Jan 2021, 17:15

4 Replies

2372 Views

Last post by gslongo
08 Jan 2021, 09:56
Upgrade from 5.0.28 to 6.0.10, OTRSTimeZone error

Last post by tinokorth « 07 Jan 2021, 22:37
Replies: 11
by LXsysadmin » 20 Aug 2018, 11:21

11 Replies

5990 Views

Last post by tinokorth
07 Jan 2021, 22:37
How do I use the change advisory board?

Last post by orieporter « 07 Jan 2021, 18:26
Replies: 2
by orieporter » 06 Jan 2021, 01:08

2 Replies

1107 Views

Last post by orieporter
07 Jan 2021, 18:26
Time range for stat reports via CLI

Last post by pvalser « 07 Jan 2021, 11:52
Replies: 3
by pvalser » 06 Jan 2021, 18:23

3 Replies

1670 Views

Last post by pvalser
07 Jan 2021, 11:52
Customer ticket

Last post by root « 06 Jan 2021, 17:34
Replies: 1
by EduardoBido » 05 Jan 2021, 19:29

1 Replies

976 Views

Last post by root
06 Jan 2021, 17:34
Error When Generating Statistics

Last post by root « 06 Jan 2021, 17:29
Replies: 5
by roderickal96 » 01 Jul 2020, 21:29

5 Replies

3018 Views

Last post by root
06 Jan 2021, 17:29
Filter in "show online agents" possible?

Last post by PhyrePhoX « 05 Jan 2021, 12:11

by PhyrePhoX » 05 Jan 2021, 12:11

0 Replies

2466 Views

Last post by PhyrePhoX
05 Jan 2021, 12:11
Performance issues - Proxy error

Last post by root « 05 Jan 2021, 08:33
Replies: 3
by drodralv » 04 Jan 2021, 10:25

3 Replies

1552 Views

Last post by root
05 Jan 2021, 08:33
Error in /var/log/messages with each mail fetch

Last post by root « 30 Dec 2020, 13:34
Replies: 5
by S1lv3rW1z4rd » 29 Dec 2020, 18:02

5 Replies

2075 Views

Last post by root
30 Dec 2020, 13:34
Many doubts

Last post by root « 23 Dec 2020, 16:09
Replies: 1
by EduardoBido » 23 Dec 2020, 15:15

1 Replies

1053 Views

Last post by root
23 Dec 2020, 16:09
OTRS detected a possible network issues

Last post by root « 23 Dec 2020, 14:39
Replies: 8
by Mazowinski » 06 Sep 2019, 09:43

8 Replies

7494 Views

Last post by root
23 Dec 2020, 14:39
reopening of tickets

Last post by kropek « 23 Dec 2020, 08:46
Replies: 1
by dfoliveira » 18 Dec 2020, 16:18

1 Replies

907 Views

Last post by kropek
23 Dec 2020, 08:46
OTRS 6.0.10 - Survey - Missing parameter Year

Last post by kropek « 22 Dec 2020, 14:36
Replies: 3
by salzstreuer » 08 Aug 2018, 11:28

3 Replies

4073 Views

Last post by kropek
22 Dec 2020, 14:36
OTRS 6 CE - ExternalTicketRecognition

Last post by jojo « 22 Dec 2020, 14:24
Replies: 11
by Gyozmmrog » 15 Dec 2020, 18:58

11 Replies

3897 Views

Last post by jojo
22 Dec 2020, 14:24

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