Not Listing out of office agents in as owner or responsible

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rameshckp
Znuny newbie
Posts: 10
Joined: 20 Feb 2014, 07:57
Znuny Version: 3.3.7
Real Name: Ramesh Chandran
Company: Executive Centre

Not Listing out of office agents in as owner or responsible

Post by rameshckp »

Hi,

I want to build an ACL which restricts out of office agents from appearing in the owner or responsible drop down lists.

The out of office string match that I am trying for presence anywhere in the owner or responsible name is

regexp =~ /out of office/

We are using:

MOD_PERL mod_perl/2.0.5

The ACL doesnt seem to work. Any help is much appreciated.

- Ramesh
jojo
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Re: Not Listing out of office agents in as owner or responsi

Post by jojo »

thats not possible (and even make no sense)
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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rameshckp
Znuny newbie
Posts: 10
Joined: 20 Feb 2014, 07:57
Znuny Version: 3.3.7
Real Name: Ramesh Chandran
Company: Executive Centre

Re: Not Listing out of office agents in as owner or responsi

Post by rameshckp »

Now I understand why it cannot be made to work this way.

But is there no other way to build an ACL for this restriction?

- Ramesh
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Not Listing out of office agents in as owner or responsi

Post by jojo »

No
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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