ERROR: Can't Connect to (mail)

[csluk]

Hello, i just installed OTRS on my server, set up a help mail account but when i try to fetch mail i get this error:

Backend ERROR: OTRS-CGI-77 Perl: 5.10.1 OS: linux Time: Fri May 30 10:34:19 2014 Message: IMAP: Can't connect to (mail) RemoteAddress: 192.168.180.13 RequestURI: /otrs/index.pl?Action=AdminMailAccount;Subaction=Run;ID=2;ChallengeToken=tYSIL73NlgY6sQpijVdAODvFFDydenCW; Traceback (1862): Module: Kernel::System::MailAccount::IMAP::_Fetch (OTRS 3.3.7) Line: 124 Module: Kernel::System::MailAccount::IMAP::Fetch (OTRS 3.3.7) Line: 77 Module: Kernel::System::MailAccount::MailAccountFetch (OTRS 3.3.7) Line: 427 Module: Kernel::Modules::AdminMailAccount::Run (OTRS 3.3.7) Line: 64 Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3.7) Line: 871 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41 Module: (eval) (v1.99) Line: 204 Module: ModPerl::RegistryCooker::run (v1.99) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31

Please help, thank you.

[crythias]

The server named mail is not allowing IMAP connections from your OTRS box. Also, OTRS deletes all mail from the mailbox, so don't use IMAP thinking the mail will stay.

[csluk]

Well, i made a gmail account to check but its also not working:

Backend ERROR: OTRS-CGI-82 Perl: 5.10.1 OS: linux Time: Fri May 30 13:54:17 2014 Message: IMAP: Can't connect to lpcseu@gmail.com RemoteAddress: 77.253.232.64 RequestURI: /otrs/index.pl?Action=AdminMailAccount;Subaction=Run;ID=2;ChallengeToken=FOyNVmwHkXgw5L9HL7jTcONpALkGgcp3; Traceback (2351): Module: Kernel::System::MailAccount::IMAP::_Fetch (OTRS 3.3.7) Line: 124 Module: Kernel::System::MailAccount::IMAP::Fetch (OTRS 3.3.7) Line: 77 Module: Kernel::System::MailAccount::MailAccountFetch (OTRS 3.3.7) Line: 427 Module: Kernel::Modules::AdminMailAccount::Run (OTRS 3.3.7) Line: 64 Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3.7) Line: 871 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41 Module: (eval) (v1.99) Line: 204 Module: ModPerl::RegistryCooker::run (v1.99) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31

I tried every single connection type from IMAP and POP3 and nothing.
Maybe i configure something wrong?

Type: every tried
Username: lp
Host: lpcseu@gmail.com (maybe im typing host wrong cause example is without @, or it doesent matter?)
Imap folder: inbox
Trusted: yes
Dispatching: to field
Valid: valid

[crythias]

Google Mail doesn't accept standard unencrypted IMAP or Pop3

Do a web search for OTRS Gmail.